IT Engineer

1 week ago

Singapore SMART INFORMATION MANAGEMENT SYSTEMS PRIVATE LIMITED Full time

**Executive Summary**

Smart IMS provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire an **IT Engineer **to support Smart IMS and our client in Singapore. The incumbent should have past exposure / background on operations for desktop support experience.
- In Office and Remote support for SMART IMS Offices.
- On-site and remote support for local clients and other Regions within APAC.
- Handle technical inquiries and provide tier 1 & 2 solutions.
- Provide IT helpdesk, desktop, and infrastructure support.
- Document all reported incidents and service requests via ticketing system.
- Provide on demand hands and feet infrastructure support for the region when necessary.
- Occasionally provide IT Support during non-office hours.
- Assist and train users to improve the user experience with various IT products.
- Assist with Install, move, add and change of desktops, servers and other infrastructure hardware.
- Report Preparation & Updates as requested.
- Maintenance of company databases and website.
- Responsible for supporting end user software such as M365, ATS, Video Conferencing (MS Teams) etc.
- Vendor Management and Support.
- Report Preparation & Updates as requested.
- Work with internal team for vendor hardware pricing, client support overview, sales pitches, and overall project support.
- Support SMART IMS Regulatory Advisory services.

**Mandatory Job Requirements**
- Higher diploma in Computing Science or other relevant disciplines.
- 5 to 10 years of desktop support experience
- Applicant with previous experiences in the banking industry will be an added advantage
- Experience on troubleshooting issue on Windows Desktop Environment, MS Office, Outlook, and network
- Experience in Data Centre support, cable patching and server mounting

**Additional Job Requirements**
- Cloud Information Security, DLP design, administration
- AD DS, AD FS, AAD design, administration
- Exchange Online, SharePoint Online, MS Teams Administration
- AWS Compute, Storage, Network, Database design and administration

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