Desktop Support

1 week ago


Singapore Aptitude Asia Full time

Our client is one of the Top Tier Investment Banks, looking for a dedicated Desktop Support to join their team in Hong Kong.

**Responsibilities**:

- Migration from a Windows 7 based O/S to a Windows 10 platform
- Provide daily technical support to end users including installation and troubleshooting on laptops, PCs, servers
- Support Microsoft Word based products include guiding the users through Self-Service fault finding
- Raise and track request or incidents in Service Now
- Report progress per user daily to project scheduler

**Requirements**:

- Bachelor’s Degree in computer science, Engineering, or any related field.
- 3-5 years of working experience; min. 2 years of experience in IT desktop support position
- Excellent communication skills in English
- Strong stakeholder management skills, customer service skills, strong communication skills


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