Operations Manager

1 week ago


Singapore BROADWAY F&B MANAGEMENT PTE LTD Full time

To oversee operation of a group of Coffeeshops and ensure the outlets under your charge strictly follow the Company’s SOP, adhere to service level standards, increase sales while minimizing costs - including food, beverage, suppliers, utilities, and labour costs

**Job Duties**:

- Develop monthly sales target, and monitor sales for respective outlets
- Ensure that all Standard Operating Procedures are being implemented at outlets and evaluate them to suggest improvements
- Build close with the stakeholders, particularly the tenants, cleaning partners, landlords’ ops team and government agencies to facilitate smooth operations
- Lead and motivate Operation Executive / Senior Supervisor in achieving sales targets and customer satisfaction
- Involve in employees' disciplinary issues and outlet manpower needs
- Create a sound and strong working relationship with all staffs and help to develop their maximum potential
- Work closely with functional support departments as to align with strategic business objectives
- Identify the market trends and create to new ideas to stay ahead of competition
- Any other related operational issues and projects as and when required

**Job Requirements**:

- Degree/ Diploma
- Minimum of 2 years' experience with proven track record in Food & Beverage industry/ environment.
- Able to work independently.
- Strong business acumen, critical thinking and analytical skills
- Good problem solver and self-confidence in decision making
- Leadership with strong influencing and coaching skills
- Strong inter-personal skills and to lead by example with hands-on-approach.
- Have Class 3 driving license
- Possess own vehicle as preferred
- Able to work 5.5 days / week



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