Professional Services Implementation Manager

Welcome to Boeing One third of pilots and cabin crew worldwide are flying with schedules produced by Boeing's innovative solutions. One million pilots use our navigation products, and every day some 70,000 routes around the world are planned with the help of Boeing. Optimizing airlines’ operations has a major impact on environmental sustainability.

Jeppesen Asia/Pacific Pte Ltd, a Boeing Company, is seeking a highly skilled and motivated Professional Services Implementation Manager to join our Crew & Network Operations team in Singapore.

The Crew & Network Operations Implementation department is responsible for the configuration and delivery of our Airline Operations and Resource Planning solutions to commercial airline customers. Joining us is an opportunity to be part of a skilled team of specialists that solve some of the most challenging optimization problems in the world, value diversity, and learn from each other.

Position Responsibilities:

- Lead, coach, and mentor a team, providing developmental opportunities to enhance employee performance and expand capabilities.
- Maintain a positive, results oriented work environment, building partnerships with direct reports, local and regional teams, and across the global organization.
- Develop and maintain relationships and partnerships with customers, stakeholders, peers, partners and direct reports.
- Coordinate training opportunities for the team with the training department (e.g. schedules, facilities, materials), and activities related to career development and knowledge sharing sessions
- Work with local team and regional and global colleagues to continuously review lessons learned, identify process improvements, and implement best practices.
- Collaborate with regional leadership to plan, manage, prioritize, and optimize resources to achieve organizational goals and objectives. Make hiring decisions.
- Assist in sales efforts, defines project/program setup and strategy, identifies resource requirements and constraints for implementation project, approves estimates and develops high-level integrated project plans including critical path. Supports sales team in contract negotiations ensuring implementation client commitments are realistic.
- Possess the ability to accomplish results through employees who exercise significant latitude and independence in their assignments. Actively involved in daily operations only when required to meet schedule or resolve complex problems.
- Oversee project/program on-time delivery, profitability, and client value. Ensures project teams are executing as planned by monitoring high-level progress and major deliveries. Determines options and appropriate actions to ensure and improve project performance.
- Demonstrate a commitment to personal learning and development. Seeking feedback and proactively improving skills and knowledge.
- Foster innovation by exploring new opportunities and solutions, thinking beyond current practices, and approaching work problems with creativity and novel approaches.
- Possess strong analytical skills, including the ability to collect, organize, synthesize, and analyze data to develop conclusions and recommendations.
- Have a comprehensive understanding of Boeing's organizations, processes, program plans, policies, and procedures, as well as products, to effectively perform the responsibilities of the role.

Basic Qualifications (Required Skills/Experience):

- Minimum of 1 year of experience in a leadership role (i.e., manager, project manager, team lead, etc.).
- Minimum of 2 years of experience in the aviation industry.
- Excellent verbal and written communications skills in English.
- Ability to travel 20% of the time.

Preferred Qualifications (Desired Skills/Experience):

- Experience in complex software project/program management, implementation, configuration and delivery.
- Skilled in advising a team regarding tasks, projects and operations.
- 2 years working with external corporate clients.
- Bachelor’s degree in Business Administration, Computer Science, other technical computing or business discipline, or an equivalent combination of education and experience.

Other job-related information:
Benefits and pay are determined in line with Singapore labor market practices. This is not an expat assignment.