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Desktop Engineer

3 weeks ago

Singapore JOBSTER PRIVATE LTD. Full time

**Responsibilities**:

- To provide VIP support with track record of VIP support minimum more than 3 years of support experience
- As a single point of contact for incident resolution, coordinating with another resolver group to ensure the reported incident are resolved/escalating as required.
- Performed Desktop Support services to users.
- This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
- Performs remote troubleshooting and resolution to address various endpoint related issues
- Perform technical escalation to onsite team if unable to resolve remotely
- Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
- Updates Incident records
- Creates and updates work instructions (where necessary)
- Document standards and procedures (where necessary)

**Skill Description**:

- Desirable: 3 years of MAC OS X experience
- Clear Spoken & Written English.
- 3-years’ experience providing desktop support in MAC OS environment
- Demonstrate knowledge in the support of workstations, and related components
- Good verbal and written communication skills
- Good coordination skills
- Ability to prioritize effectively and work with a sense of urgency
- Effectively communicates with teammates and managers