Client Services Manager, Southeast Asia

7 days ago

Singapore The Economist Newspaper Limited Full time

Introduction:
As the research and analysis division of the Economist Group, The Economist Intelligence - EIU helps leaders prepare for opportunity, empowering them to act with confidence when making strategic decisions. The EIU is the global standard in providing quality, actionable intelligence to the public and private sector, assessing issues that impact the marketplace for over two hundred countries.

The EIU currently has an opportunity for a Client Service Manager in our Singapore office. This is a client-facing role with frequent travel to meet clients, acting as the primary conduit between the client, EIU editorial analysts and EIU support teams.

The Client Service Manager will strengthen existing client relationships by developing personal contacts, creating relationships between clients and other people in the EIU, and broadening the number of people in the client organisation that are exposed to the EIU. The improved client engagement that you deliver will lead to better retention rates, higher client investment and improved levels of customer satisfaction and loyalty.

Accountabilities:
**How you would contribute**:

- Meet face to face with existing strategic accounts across the region, maintaining relationships to ensure services are relevant to their business needs
- Be responsible for negotiating renewal terms, implementing annual price increases and upselling additional subscription services to the client.
- Be able to demonstrate EIU services and connect our capabilities with client needs
- Achieve business growth through upsell and cross-sell opportunities with existing clients
- Identify risk within assigned accounts and work with internal and external stakeholders to present solutions
- Own overall relationship with assigned clients, manage customer success activities such as coordinating on boarding and training of existing clients across specified product portfolios
- Provide accurate monthly renewal forecasts/reports to management
- Prepare timely sales reports, sales invoices, pipeline, monthly, quarterly, and end year forecasts
- Communicate and share best practices with colleagues on commercial/sales matters
- Keep up with global trends on country and industry level
- Keep informed of competitor capabilities

Experience, skills and professional attributes:
**The ideal skills for the role are**:

- Three to Five years relevant experience
- An undergraduate degree preferably in international affairs, economics or equivalent work experience
- Understanding of business trends in Southeast Asia, across Asia and global affairs
- Experience in selling information and intelligence solutions to government, academic and private sector clients
- Consultative selling approach and understanding of geopolitical impacts on the business environment in Southeast Asia
- The confidence to approach people at all levels of seniority
- Proficiency in English. Business-level fluency in other language, especially Mandarin, would be an advantage
- Excellent interpersonal skills, relationship building skills and communication skills (written and verbal)
- History of exceeding retention and sales quotas
- Willingness to travel and ability to organise trips effectively
- Some work/attendance required outside normal business hours

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