Senior Technical Architect

Job Category

Customer Success

Job Details

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good
- you’ve come to the right place.

**Responsibilities**
- Working closely with Delivery Managers, Functional Solution Architects and directly with clients to architect technology solutions to meet client needs.
- Designing transformational technical solutions and working directly with customers to meet their business requirements in accordance with industry best practices
- Leading and mentor the development team on the project.
- Enforcing sound development practices and ensure the quality delivery of enterprise solutions.
- Serving as a trusted advisor to the client.
- Working collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking
- Identifying and leading internal strategic initiatives to grow the consulting practice; serving as an active contributor to the overall knowledge base and expertise of the community.

**Preferred Qualifications and Skills**:

- Experience in developing technology solutions.
- Experience in managing external client projects in positions of increasing responsibility in the delivery of business consulting and systems development.
- Specializes in capturing and analyzing information and designing comprehensive solutions that are flexible and adaptable the client's needs.
- Relevant salesforce platform development experience
- Relevant salesforce certifications
- Experience being responsible for team members.
- Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
- Ability to work independently and be a self-starter.
- Cutting edge innovator who continually studies new technologies and functionality, and is involved in projects that push the capabilities of existing technologies.
- Travel to client site (average of 50%), but may be higher or lower based on the client engagement.

Leadership Qualities:

- PASSION: Passionate about Customer Success
- BEGINNERS MIND: Always learning; approaches each interaction with open mind; great listener and hands-on
- THOUGHT LEADER: Strong point of view and executive presence. Confident, but not arrogant, great storyteller
- LEADERSHIP: Self-aware and strategic thinker; proficient at building strong relationships
- COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence
- STORYTELLER: Confidently and effectively facilitates and presents; ably defends point-of-view; keeps audiences engaged and delivers a clear and memorable message
- TEAM PLAYER: Proficient at collaboration and working with members of a team
- URGENCY: Ability to move fast and drive business value and results
- OHANA: Embodies Aloha culture; a team player that everyone enjoys working with and has a generous heart
- TRUST: Trusts the company’s core values; shows integrity, transparency, and reliability
- ADAPTABLE: Excels in high levels of uncertainty and change
- COMMUNITY CHAMPION: Leads internal initiatives; actively contributes to the Community’s knowledge and resource base

Accommodations

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce welcomes all.