
Service Manager
1 week ago
_**Position: Service Manager (Non-Halal Restaurant)**_
- **Location: Island Wide Outlets**_
- Annual Leave: start from 12 days**Responsibilities**:_
- Oversee day to day restaurant operations
- Analyse service quality and customer satisfaction
- Ensure customer satisfaction through promoting excellent service
- Respond to customer complaints with tact and professionally to manage customers’ expectations.
- Ensure the adherence of restaurant standards, service benchmarks and company
rules and regulation
- Ensure compliance with sanitation and safety regulations.
- Control operational costs and identify measures to cut waste.
- Taking instructions from Headquarters and execute policies and protocols that will
maintain future restaurant operations
- Lead team to implement change
- Ensuring sufficient staffing for Daily Operations
- Train new and current employees on any SOPs and best customer service practices.
- Provide leadership and team building for staff
- Create and maintain the staff schedule and track tardiness and absenteeism
- Provide regular feedback to staff to improve productivity and efficiency
- Interview potential new hires when necessary.
- Handle dispute and disciplinary matters at store level
- Responsible for team motivating and forging a performance driven team.
- Conduct staff performance assessment
**Job Types**: Full-time, Permanent
**Salary**: $3,500.00 - $4,000.00 per month
**Benefits**:
- Food provided
Schedule:
- Weekend availability
Supplemental pay types:
- Performance bonus
**Education**:
- Bachelor's or equivalent (preferred)
**Experience**:
- F&B: 1 year (preferred)
Work Location: In person
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