Customer Success Trainee

1 week ago


Woodlands, Singapore OLIVE & ADAM PTE. LTD. Full time

1 year exp

**Roles & Responsibilities**

**Responsibilities**:

- Assist customers in selecting the best product based on their body type and lifestyle needs
- Conduct follow-ups with customers post-purchase and maintain strong relationships with them
- Encourage upsells and cross-sells to drive incremental sales and achieve business goals
- Manage order fulfilment, order picking & packing, tracking of inventory by liaising with fulfilment partner
- Monitoring fulfilment partner performance, maintain constant communication and working relation with delivery providers
- Assist with placement of orders, refunds, exchanges or complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Assist in inventory management and replenishment of inventory for our E-commerce channels and Retail stores
- Monitor and consolidate customer reviews from all digital platforms and marketplace
- Help out at Retail stores if needed during busy period
- Provide feedback and ideas to build a conducive, creative and inspiring work environment
- Support Logistics & Customer Support executive in any ad hoc duties as required, such as organising events

**Benefits**:

- Staff discount on all products
- Opportunity to convert to Full-Time Employment

Skills required
- Exemplary interpersonal skills: Outgoing and approachable personality with effective verbal and written communication skills
- Experience in responding to customer queries, seeking feedback from customers and conducting follow-ups with them
- Excellent salesmanship with proven ability to achieve sales targets
- Experience in vendor management
- Working knowledge of Adobe Photoshop and Microsoft Office Excel (Good to have)
- Experience with Shopify or similar e-commerce platforms (Good to have)

**Qualifications**:

- Preferably you have 1-3 years of work experience in a similar field. However, we welcome fresh grads too (provided you have the necessary skill sets and passion for this job)
- Excellent time and project management: You will be working on multiple projects with tight deadlines. If you cannot handle a fast-paced environment, then this may not be the place for you
- Not camera-shy: We love speaking to our customers directly on camera on social media
- Active listener: Listening actively to feedback from customers and teammates are of utmost importance

Duration
- 3 - 6 months

Olive & Adam Pte. Ltd. houses two brands: Waistlab and Commelab.

We are a homegrown, e-commerce startup specializing in consumer products in the health, wellness, and fitness spaces.


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