Senior Support Engineer

2 weeks ago

Downtown Core, Singapore Perforce Software Full time

**Role: Senior Support Engineer - Puppet**

**Location: Singapore**

Perforce develops DevOps tools that improve software quality and security as well as team productivity for several of the world’s leading companies, such as PIXAR, CD Projekt Red, NASA, Verizon, Honda, and NVIDIA.

**Position Summary**:
Puppet by Perforce is looking for someone that has a passion for technology? Excited about what is happening in the world of DevOps and want to be a part of it? Do you enjoy solving problems? We are looking for a Senior Support Engineer to join our team The ideal Engineer is a blend of DevOps, System Admin, and Support Engineer. It's a tremendous opportunity to be on the leading edge of automation trends and to see how companies in every industry approach automation and utilize our products.

Puppet by Perforce is a geographically dispersed team of technology professionals. Customers large and small engage us to overcome obstacles they experience working with our software and to better leverage their investment in Puppet. We go above and beyond to provide an exceptional customer experience. Success in this role is contingent on being open-minded, willing to continually learn new ways to do things, and a hunger to not only identify and solve problems but ensure customer satisfaction.

**Responsibilities**:

- Partner with our Professional Services, Sales, Engineering, and Product teams to make our customers drive success with Puppet solutions.
- Contribute quality content to our support knowledge-base.
- Collaborate with internal teams to provide tailored support solutions for large enterprise customers.

**Requirements**:

- 5+ years of experience & related education
- Highly proficient System Administration knowledge.
- Advanced understanding of software automation and DevOps systems.
- Awareness and understanding of related emerging technologies and practices.
- Excitement about working with the Puppet Enterprise and Open Source community
- Passion for problem-solving
- Technical degree (CS/IT/Eng/ITSec) or equivalent experience
- Strong customer relations & interpersonal skills
- Demonstrated experience with clients and internal resources in face-to-face, telephone, and virtual meetings and the ability to work and interact as a member of a group or team
- Requires logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Programming skills (Ruby, Python, Perl, Powershell, Bash, etc) experience preferred
- Knowledge of data center management, systems management and monitoring, networking and security is ideal.
- Applicants with Puppet Certification or technical support experience in an open-source/enterprise software company is a plus

Perforce is an equal opportunity employer. We value diversity and celebrate its strengths.

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