Itsm Change

2 weeks ago

Singapore J & J CONSULTING PTE. LTD. Full time

**Job Description**:
Key Responsibilities:

- Coordinate and facilitate Change Advisory Board (CAB) meetings.
- Ensure all IT changes are logged, reviewed, and implemented with mínimal risk.
- Lead root cause analysis (RCA) sessions for critical incidents and drive problem resolution.
- Maintain accurate documentation of changes and problems in the ITSM system.
- Work with cross-functional teams to ensure compliance with change and problem management processes.
- Monitor and report on change success/failure rates, problems, and trends to support service improvement.
- Enforce and evolve ITIL-based change and problem management policies.Ensure audit readiness and compliance with regulatory and internal controls.

**Requirements**:

- Minimum 5 years of experience in IT Change and/or Problem Management.
- ITIL Foundation certification is mandatory.
- Experience with ITSM tools such as ServiceNow, Remedy, JIRA, or equivalent.
- Strong analytical, facilitation, and documentation skills.
- Excellent stakeholder communication and coordination skills.
- Degree in Computer Science, Information Systems, or related field preferred

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