Itsm Consultant

6 days ago

Central Singapore Sopra Steria I2S Full time

**Company**:
Sopra Steria is a listed European tech leader specializing in Consulting, Digital Services, and Software. With 60,000 employees worldwide across Europe, North America and Asia, Singapore serves as the HQ for our APAC operations. We focus on delivering Infrastructure, Cloud and Cybersecurity services across the region.

**Description**:
For this opportunity, we are looking for a ITSM Consultant to assist one of our client. You will get to be part of a cutting-edge Blockchain project in collaboration with a major Hong Kong Bank.

**Responsibilities**:
IT Service Management (ITSM) & Governance:

- Oversee release management processes, ensuring smooth and controlled deployment of changes across production environments.
- Implement and enforce change management governance, including reviewing, approving, and documenting production changes to minimize risk.
- Maintain IT service catalogs, SLAs, and incident management workflows to align with ITIL best practices.

3rd Party Tool Integration & SaaS Governance:

- Administer and optimize SaaS platforms (Jira, Freshdesk, etc.), enforce governance policies for tool usage, integrations, and automation workflows.
- Collaborate with stakeholders to ensure tools support ITSM processes (incident, problem, change, and release management).

IT Onboarding & Offboarding (Security & Compliance Focus):

- Standardize and automate user provisioning/deprovisioning processes.
- Maintain audit-ready documentation for access management and compliance reporting.

Production Environment & Security:

- Administer internal VPNs and user access (IAM).
- Partner with Engineering and DevOps to align operational changes with release and change governance.
- Train teams on ITSM processes, security protocols, and compliance requirements.

**Requirements**:

- Experience with IT service delivery
- Strong understanding of production environment stability and risk mitigation, especially change/release management.
- Familiarity with governance tools (ServiceNow, Jira Service Management, Freshdesk).

**Benefits**
- Regular team buildings
- 18 leave days / year
- Insurance: GP, Hospitalisation, Dental and Optical
- Annual bonus
- Working hours: from 9am to 6pm, Monday to Friday
- Training and certifications paths

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