Cx Internship

1 week ago

Singapore PSYKHE PTE. LTD. Full time

**Company Profile**

PSYKHE is a strategic design consultancy that helps organisations in Asia unlock growth through human-centric innovation. From research to strategy to design, we work with ambitious, forward-looking brands to reimagine and deliver new products, services, business models and experiences for a new world.

PSYKHE is on a mission to reimagine, reframe, create and innovate by unlocking the power of design for our clients.

As a Customer Experience Intern, you will be part of a multi-disciplinary team solving problems and designing the end-to-end journey of a service, across digital and physical channels.

Your responsibilities will include:

- Support and facilitate evaluative and generative research activities across Asia (interviews, contextual enquiries, usability testing, workshops etc)
- Synthesise research data, work collaboratively with teams to extrapolate and identify human insights
- Use Design Thinking tools and methods to solve problems and drive change for our clients through 3 lenses : desirability, feasibility, viability
- Develop core CX assets (research plans, personas, customer journey maps, wireframes) as required

You are:

- Passionate about human centred design, and making an impact.
- Understand and empathise with users - across clients, end customers, employees or the community for which we design
- Effective communicator and an emphatic listener
- Hands on, with a good working knowledge of collaboration tools such as MS Teams, Miro, Figma
- Have completed a tertiary qualification in a discipline like Psychology, HCI, product design, User Experience or similar
- Have an interest to specialise in a discipline of design (user experience, visual design, user research, etc)

Join us in our quest to make an impact for our clients.

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