Hotel Front Office Executive Dhoby Ghaut #ec

2 weeks ago

Central Singapore Talents@Work Pte Ltd Full time

**Highlights**:

- Location: Conveniently located near Dhoby Ghaut MRT
- Salary: Up to $2,600
- Working Hours: 3 rotating shifts (8 hours/day, 6 days/week)
- Benefits: AWS and performance bonus

Our client, a well-established hotel near Dhoby Ghaut MRT, is seeking a dedicated Front Office Executive to ensure the smooth and efficient operation of the reception counter.

**The Challenges**:

- Deliver courteous and efficient service, ensuring guest requests are handled promptly and professionally
- Build rapport with guests and resolve complaints effectively to maintain excellent service standards
- Manage room assignments and blockings for arriving guests, with special attention to VIPs and group bookings
- Prepare materials for VIP arrivals, such as registration cards, welcome folders, fruit baskets, cakes, room keys, etc.
- Coordinate with the Duty Manager, Reservations, and Sales teams on VIP bookings
- Respond to guest requests to ensure a comfortable and memorable stay
- Handle guest complaints with professionalism and seek solutions promptly
- Process all reservations and cancellations efficiently
- Stay informed of room rates and special promotions to provide accurate information
- Report any maintenance or cleanliness issues to the relevant department
- Follow fire safety procedures and assist with evacuation when necessary
- Guide and support junior staff through on-the-job training
- Monitor held mails, faxes, and items for collection to ensure timely delivery to guests

**What it Takes**:

- Prior experience in front desk operations
- Knowledge of the **OPERA**system is an added advantage
- Singaporean only

Interested applicants:
Chin Long (R23116697)

**Job Types**: Full-time, Permanent

Pay: $2,200.00 - $2,600.00 per month

**Benefits**:

- Food provided
- Health insurance

Schedule:

- Shift system

Supplemental Pay:

- 13th month salary
- Overtime pay
- Performance bonus

Work Location: In person

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