Technical Support Engineer

7 days ago

Singapore Options Technology Full time

**Technical Support Engineer**

**Location**: Singapore

**Salary**: Competitive

Join our team of expert engineers in the Options Support Team

**Working for Options**

Developing and engaging our people is a strategic priority for our business. We are looking for talented individuals to join our team and contribute to Options’ future growth and success.

**Who are we?**

Options is the largest global financial technology company headquartered in Belfast. We are at the forefront of banking and trading infrastructure, serving clients globally with offices in New York, Chicago, Toronto, London, Cambridge, Paris, Hong Kong, Tokyo, Singapore, and Auckland. At Options, our services are woven into the hottest trends in global tech, including high-performance Networking, Cloud, Security, and AI (Artificial Intelligence).

**Why Options?**
- Global travel: We have offices in New York, Chicago, Toronto, London, Belfast, Dublin and across Asia.
- Continuous career development opportunities: We provide professional skills development and technical training.
- The chance to be a part of a self-sufficient, successful team: The Options team operates in a fast-paced environment with endless opportunities for innovation and forward-thinking.
- Industry Leaders: We serve 700 clients, including the top 40 global banks, and we are highly acquisitive, giving opportunities to be involved in deal teams.

**The Role**

We are looking for a Technical Support Engineer to provide first level support. This involves taking calls and handling incidents or service requests using the incident management system and request fulfilment processes.

**We’re looking for someone who has technical proficiency in**:

- 1 years desktop support experience, preferably in a Financial Services Environment, or, Degree level Qualification or equivalent in relevant field.
- Support Desk call logging tools - HP service centre / Remedy / Infra.
- Senior Management / VIP Support.
- Cisco Unified Call Manager.
- Bloomberg/Reuters.
- MCP / MCITP Windows 7 / MCDST / MCSA.
- ITIL v3 Foundation.
- Data Centre experience.
- On call / Out of hours experience.
- Apple products / Mobile technologies.

**Typical Job duties would include**:

- Provide first line support through the call-logging software and on-site, as appropriate for all incidents and requests.
- Issue customers with details of call assignment and likely resolution timescales.
- Reassign or escalate incidents and requests to on-site third line support, third parties or other teams where appropriate discussing fully with colleagues.
- Monitor and update all incidents and requests, including calls assigned to external suppliers.
- Review incidents and requests with customers and work together to continuously improve service delivery provision.
- Deal directly with requests and complaints alike and escalate where necessary.
- TCP/IP Troubleshooting.
- LAN/WAN troubleshooting Skills.
- Building and Maintaining Desktop/Laptops (HP/Dell).
- Strong research, writing and communication skills.
- Exceptional organisational skills and strong attention to detail.
- Desire to travel and see the world.
- Ability to work independently and manage your own projects in a professional manner.
- A passion for innovation and the financial technology sector.
- Strong interpersonal skills.
- Project management skills and proven ability to manage own workload.

**How to apply

  • Electrical Systems Technical Specialist

    2 weeks ago

    Singapore beBeeelectrical engineer Full time $80,000 - $120,000

    Job Title: Electrical Systems SpecialistAn Electrical Engineer plays a vital role in the conceptualization, design, and development of electrical engineering projects.This position involves performing prototype testing, troubleshooting, and compiling detailed analysis reports. The successful candidate will be responsible for generating electrical schematics...

  • Field Technical Specialist

    7 days ago

    Singapore beBeeTechnical Support Full time $2,400 - $3,500

    Job OverviewThe role of a Field Service Engineer is to provide technical support and service for semiconductor manufacturing equipment. This involves performing installations, troubleshooting, and repairs of equipment, as well as supporting the setup and configuration of new machines onsite."],

  • Fullstack Engineer

    2 weeks ago

    Singapore Support Full time $150,000 - $200,000 per year

    About ParadexParadex isn't just another decentralized exchange—it's a Super App. We've combined three powerful financial primitives: Exchange, Asset Management, and Borrow/Lend Markets, all seamlessly composable and accessible through one unified account that uses your entire portfolio as collateral, including any spot and derivative assets. Trade, earn,...

  • Technical Officer

    3 weeks ago

    Singapore Institute of Technical Education Full time

    Overview Join to apply for the Technical Officer - School of Engineering (ITE College West) role at Institute of Technical Education . What the role is As a support staff, your role is to support policies and schemes in specific functional areas. What you will be working on You will be responsible for assisting the Lecturers in the conduct of practical...

  • Desk Site Support Engineer

    2 weeks ago

    Singapore IT Support Full time

    We're looking for **Desk-site Support Engineer** in Singapore With the following requirements/skills: Basic network skill - W10 - Office 365 - Active directory - Language : English Soft skills: - Takes / shows initiative - Can work independent and is also a team player - Takes responsibility **Contract duration**= 12 months (Extendable) **Location**:Great...

  • Technical Support Engineer

    2 weeks ago

    Singapore beBeeTechnical Full time $4,000 - $6,000

    Job Title: Technical Support EngineerWe are seeking a skilled Technical Support Engineer to join our engineering department. The ideal candidate will play a crucial role in managing cloud infrastructure and ensuring the smooth operation of our systems.",

  • Technical Support Engineer

    2 weeks ago

    Singapore beBeeLaboratory Full time $4,000 - $6,000

    Job Title: Technical Support EngineerWe are seeking a skilled and experienced Technical Support Engineer to join our team. As a key member of our service team, you will be responsible for providing technical after-sales support for laboratory equipment in the animal science field.Responsibilities:Install, commission, repair, and maintain laboratory equipment...

  • Technical Support Engineer

    6 days ago

    Singapore AZBIL SINGAPORE PTE. LTD. Full time

    **Position Overview** The Technical Support Engineer will provide technical expertise and support to internal and external parties, ensuring the smooth operation of systems/software, assisting in project tendering, conducting training sessions, and supporting green mark initiatives. The role requires strong problem-solving skills, technical documentation...

  • Technical Officer

    6 days ago

    Singapore Institute of Technical Education Full time

    Overview Join to apply for the Technical Officer - School of Engineering (ITE College West) role at Institute of Technical Education . What the role is As a support staff, your role is to support policies and schemes in specific functional areas. What you will be working on You will be responsible for assisting the Lecturers in the conduct...

  • Technical Support Engineer

    2 weeks ago

    Singapore SONEPAR SINGAPORE PTE. LTD. Full time

    Roles & Responsibilities As Technical Support Engineer, you review and study technical requirement, liaise with principal and customer and provide innovative technical solutions to customers, add value to their operations and strengthen relationships with them. You will play a vital role in guiding and supporting the team in technical matters and problem...