Technical Support Engineer

2 weeks ago

Singapore Options Technology Full time

**Technical Support Engineer**

**Location**: Singapore

**Salary**: Competitive

Join our team of expert engineers in the Options Support Team

**Working for Options**

Developing and engaging our people is a strategic priority for our business. We are looking for talented individuals to join our team and contribute to Options’ future growth and success.

**Who are we?**

Options is the largest global financial technology company headquartered in Belfast. We are at the forefront of banking and trading infrastructure, serving clients globally with offices in New York, Chicago, Toronto, London, Cambridge, Paris, Hong Kong, Tokyo, Singapore, and Auckland. At Options, our services are woven into the hottest trends in global tech, including high-performance Networking, Cloud, Security, and AI (Artificial Intelligence).

**Why Options?**
- Global travel: We have offices in New York, Chicago, Toronto, London, Belfast, Dublin and across Asia.
- Continuous career development opportunities: We provide professional skills development and technical training.
- The chance to be a part of a self-sufficient, successful team: The Options team operates in a fast-paced environment with endless opportunities for innovation and forward-thinking.
- Industry Leaders: We serve 700 clients, including the top 40 global banks, and we are highly acquisitive, giving opportunities to be involved in deal teams.

**The Role**

We are looking for a Technical Support Engineer to provide first level support. This involves taking calls and handling incidents or service requests using the incident management system and request fulfilment processes.

**We’re looking for someone who has technical proficiency in**:

- 1 years desktop support experience, preferably in a Financial Services Environment, or, Degree level Qualification or equivalent in relevant field.
- Support Desk call logging tools - HP service centre / Remedy / Infra.
- Senior Management / VIP Support.
- Cisco Unified Call Manager.
- Bloomberg/Reuters.
- MCP / MCITP Windows 7 / MCDST / MCSA.
- ITIL v3 Foundation.
- Data Centre experience.
- On call / Out of hours experience.
- Apple products / Mobile technologies.

**Typical Job duties would include**:

- Provide first line support through the call-logging software and on-site, as appropriate for all incidents and requests.
- Issue customers with details of call assignment and likely resolution timescales.
- Reassign or escalate incidents and requests to on-site third line support, third parties or other teams where appropriate discussing fully with colleagues.
- Monitor and update all incidents and requests, including calls assigned to external suppliers.
- Review incidents and requests with customers and work together to continuously improve service delivery provision.
- Deal directly with requests and complaints alike and escalate where necessary.
- TCP/IP Troubleshooting.
- LAN/WAN troubleshooting Skills.
- Building and Maintaining Desktop/Laptops (HP/Dell).
- Strong research, writing and communication skills.
- Exceptional organisational skills and strong attention to detail.
- Desire to travel and see the world.
- Ability to work independently and manage your own projects in a professional manner.
- A passion for innovation and the financial technology sector.
- Strong interpersonal skills.
- Project management skills and proven ability to manage own workload.

**How to apply

  • Senior Process Engineer

    17 hours ago

    Singapore The Chemical Engineer Full time

    Wood is currently recruiting for a Process Engineer with extensive experience in the pharmaceutical and bio-pharma industry to support our growing operations in Singapore. You will be responsible for ensuring that process engineering activities on assigned projects are executed within budgeted manhours and approved schedules, in compliance with project...

  • Senior Process Engineer

    1 week ago

    Singapore The Chemical Engineer Full time

    Wood is currently recruiting for a Process Engineer with extensive experience in the pharmaceutical and bio-pharma industry to support our growing operations in Singapore. You will be responsible for ensuring that process engineering activities on assigned projects are executed within budgeted manhours and approved schedules, in compliance with project...

  • Electrical System Designer

    2 weeks ago

    Singapore beBeeElectrical Engineer Full time

    We are seeking a detail-oriented electrical engineer to support our projects.">This role involves working closely with senior engineers and cross-functional teams to ensure successful project delivery, adherence to industry standards, and safety regulations.]Key Responsibilities:Assist in the design and development of electrical systems, circuits, and...

  • Aerospace Machining Specialist

    2 weeks ago

    Singapore beBeeCAM Engineer Full time

    Job Description:We are seeking a skilled engineer to support the development and optimization of CNC machining operations. This role requires creating and refining CAM programs for milling and lathe machines using NX12 software, ensuring high precision and efficiency.The ideal candidate will have experience operating CNC Milling (3-Axis) & Conventional...

  • Aerospace Machining Specialist

    2 weeks ago

    Singapore beBeeCAM Engineer Full time

    Job Description: We are seeking a skilled engineer to support the development and optimization of CNC machining operations. This role requires creating and refining CAM programs for milling and lathe machines using NX12 software, ensuring high precision and efficiency. The ideal candidate will have experience operating CNC Milling (3-Axis) & Conventional...

  • Technical Support Engineer

    4 weeks ago

    Singapore Dada Consultants Full time

    Technical Support Engineer (Crypto start-up) Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Dada Consultants Recruitment Specialist at Dada Consultants We're seeking a highly skilled Technical Support Engineer to join our innovative team in the Web3 space. As a key member of our team, you'll ensure seamless...

  • Technical Support Engineer

    1 week ago

    Singapore AZBIL SINGAPORE PTE. LTD. Full time

    **Position Overview** The Technical Support Engineer will provide technical expertise and support to internal and external parties, ensuring the smooth operation of systems/software, assisting in project tendering, conducting training sessions, and supporting green mark initiatives. The role requires strong problem-solving skills, technical documentation...

  • Technical Support Engineer

    2 weeks ago

    Singapore AZBIL SINGAPORE PTE. LTD. Full time

    **Position Overview** The Technical Support Engineer will provide technical expertise and support to internal and external parties, ensuring the smooth operation of systems/software, assisting in project tendering, conducting training sessions, and supporting green mark initiatives. The role requires strong problem-solving skills, technical documentation...

  • Technical Support Engineer

    4 days ago

    Singapore ZVC SINGAPORE PTE. LTD. Full time

    We are looking for a full-time **Technical Support Engineer **in **Singapore **. The ideal **Technical Support Engineer **is passionate about our Cloud Meeting vision, has a great attitude, and the ability to be reactive and proactive on a day to day basis. The **Technical Support Engineer **is expected to be highly proficient in all areas related to our...

  • Technical Support Engineer

    4 weeks ago

    Singapore DADACONSULTANTS PTE. LTD. Full time

    Roles & ResponsibilitiesWe're seeking a highly skilled Technical Support Engineer to join our innovative team in the Web3 space. As a key member of our team, you'll ensure seamless technical operations and deliver exceptional support to our clients' end-users.Key ResponsibilitiesEnd-User Support: Provide timely and efficient technical support, resolving...