Client Services Project Coordinator
1 week ago
**How Will You Make an Impact?**
**What will you do?**
When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. Surrounded by collaborative colleagues, you’ll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an outstanding strategy for the near term and beyond. Take your place on our strong team and help us make meaningful contributions to the world
Summary:
- Maintain close communication with ELECTS team to handle the dedicated studies in accordance to cGMP standard and Eli Lilly’s requirements.
**Project Co-ordination**
- Perform all processes in accordance to established client specified standard operating procedures and cGMP standards.
- Ensure that relevant paperwork is filed in accordance with regulatory and client’s requirements.
- Co-ordination and communication of all relevant activities, both internal and external to ensure all aspect of services are in accordance with client’s requirements.
- Timely provision of reports, monthly matrix, and other information to clients as required
- Participate in client meetings, teleconferences where appropriate
- To ensure that all shipment orders are processed in time and the necessary paperwork / checklist are prepared in accordance to established procedures
- Ensure that all queries / requests from clients and investigator sites are responded correctly and in timely manner
- Ensure that all issues with systems, order files, timeline and any other project related issues are feedback to ELECTS immediately when detected
- Assist in any other functional units as required by Management
**Project Budgets**:
- Enter project budgets and forecasts and backlog reports
- Perform billing / invoicing activities on monthly basis
**Project Shipments / Logistics**:
- Ensure that all shipping orders are processed and released according to contractual and country requirements
- Ensure that all necessary study documentation is received prior to the release of shipment to study sites
- Prepare relevant documents, notifications according to country requirements and client instructions, and update systems appropriately and correctly.
- Follow up on delivery; obtain proof of delivery from courier company and obtain acknowledgement of receipt from the shipment recipient, and file according to the established procedures
- Forward temperature data to the relevant party for evaluation in case of temperature excursion; follow up on the status and send notification to affected site on the “Fit For Use” status
- Prepare paperwork for labelling/restickering and ensure that the job completed within the required timeline
- Co-ordination of shipment returns request in accordance with project requirement
**Education**
- Tertiary Education in Scientific or health care field / Business Studies / Logistics
**Experience**
- Experience in Project Management, customer service, logistics and warehousing
- Demonstrated excellence and able to provide good Customer Service***
**Knowledge, Skills, Abilities**
- Computer literate; good working knowledge of Windows and Microsoft Office Suite;
- Good written and verbal skills;
- Possess good organizational/prioritization skill;
- Able to work with speed and be meticulous
- Previous knowledge of warehousing and logistic work practices from the Pharmaceutical industry an advantage
**Location: Toh Guan Road**:
Working Hours: 8.30am to 5.30pm
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