
Hotel Front Desk Dhoby Ghaut #ec
1 week ago
**Highlights**:
- Location: Conveniently located near Dhoby Ghaut MRT
- Salary: Up to $2,600
- Working Hours: 3 rotating shifts (8 hours/day, 6 days/week)
- Benefits: AWS and performance bonus
Our client, a well-established hotel near Dhoby Ghaut MRT, is seeking a dedicated Front Office Executive to ensure the smooth and efficient operation of the reception counter.
**The Challenges**:
- Deliver courteous and efficient service, ensuring guest requests are handled promptly and professionally
- Build rapport with guests and resolve complaints effectively to maintain excellent service standards
- Manage room assignments and blockings for arriving guests, with special attention to VIPs and group bookings
- Prepare materials for VIP arrivals, such as registration cards, welcome folders, fruit baskets, cakes, room keys, etc.
- Coordinate with the Duty Manager, Reservations, and Sales teams on VIP bookings
- Respond to guest requests to ensure a comfortable and memorable stay
- Handle guest complaints with professionalism and seek solutions promptly
- Process all reservations and cancellations efficiently
- Stay informed of room rates and special promotions to provide accurate information
- Report any maintenance or cleanliness issues to the relevant department
- Follow fire safety procedures and assist with evacuation when necessary
- Guide and support junior staff through on-the-job training
- Monitor held mails, faxes, and items for collection to ensure timely delivery to guests
**What it Takes**:
- Prior experience in front desk operations
- Knowledge of the **OPERA**system is an added advantage
- Singaporean only
Interested applicants:
Chin Long (R23116697)
**Job Types**: Full-time, Permanent
Pay: $2,200.00 - $2,600.00 per month
**Benefits**:
- Food provided
Schedule:
- Shift system
Supplemental Pay:
- 13th month salary
- Performance bonus
Work Location: In person
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