Service Engineer

An exciting Service Engineer - Cargo opportunity at KONGSBERG awaits, reporting to a designated supervisor. Join a dynamic team driving innovative solutions for the business. Your role involves leveraging expertise to contribute to strategic projects.

This role will liaise between main office and customers from South-East Asia, Oceania and other part of the world on all aspects of pre-commissioning/commissioning, maintenance and operation of Kongsberg’s Sensing Solution product range, in particular Tank gauging / Cargo monitor and Machinery Instrumentation.

KONGSBERG is currently at the forefront of digital innovation, offering a prime moment to make a significant impact. Your contributions will play a pivotal role in enabling the business to achieve its objectives through innovation. At KONGSBERG, we prioritize Protechting People and Planet, ensuring a sustainable future through collaboration and pioneering solutions.

Innovate for a better world with us. Pro**tech**ting People and Planet drives every solution.

**Responsibilities**

**Project Execution and Management**:

- Focus on customer support, commissioning and service on assigned Kongsberg Maritime Sensing Solution product range.
- Proper preparation of work and execution of work ensuring adherence to timelines, budget, and quality standards.
- Liaison between customers and main office on all aspects of pre-commissioning/ commissioning, maintenance, and operation of the systems.
- Technical manning on desk / mobile device for remote support as require by KM Global Customer Support world-wide framework.
- Maintain good relationship with existing clients

**Technical Design and Development**:

- Responsible for generation of service reports, update drawings, cable information database, other requirements and client needs.

**Troubleshooting and Problem Resolution**:

- Workshop test and technical preparation to mitigate potential problems if any.

**Collaboration and Communication**:

- Liaison between customers and main office on all aspects of pre-commissioning/ commissioning, maintenance, and operation of the systems.
- Technical manning on desk / mobile device for remote support as require by KM Global Customer Support world-wide framework.
- Maintain good relationship with existing clients

**Adhoc Duties and Continuous Improvement**:

- Perform any adhoc tasks or assignments as assigned by supervisors or team leads to support project goals and team objectives.
- Proactively seek opportunities for process improvement and innovation within the engineering domain to enhance efficiency and effectiveness.
- Position will cover South-East Asia, Oceania and possibly other part of the world._

**Qualifications and experience**
- Diploma Certificate in Electrical / Electronics / Instrumentation / Mechatronics Engineering
- 1-year relevant experience in customer service (preferred)
- Minimum 3 years of technical hands-on experience in maritime industry with background in automation, navigation, bridge or minimum 1year technical hands-on experience with Tank gauging / cargo monitoring system (preferred)
- Minimum 3 years of technical experience with marine / offshore environmental sensors.
- Experience on Project management and commissioning of new deliveries will be added advantage.

**You are able to**
- develop a high reaching, but realistic business vision and translate it into a workable strategy
- act on own initiative, make things happen and accept responsibility for the results
- make an impact, convince and persuade others and promote plans and ideas successfully
- build a useful network of contacts and relationships and utilize it to achieve set goals
- demonstrate specialist knowledge and expertise in own area
- communicate in a clear, precise and structured way
- co-operate well with others, share knowledge, experience, information and support others in the pursuit of team goals
- be aware of own strengths and limitations and pursue learning and career development opportunities

**We need you to**
- Proficiency in stress management.
- Strong communication skills, both written and oral, in English.
- Exemplary customer etiquette.
- Familiarity with on-board system processes, with additional experience in tank gauging and cargo monitoring.
- Strong understanding of computer network systems and topology (an added advantage).
- Meticulous and customer-oriented approach.
- Commitment to ensuring customer satisfaction and service quality.
- A strong team player.

**What we can offer**
- An exciting and important position working for the world-leading supplier of maritime solutions
- An inspiring and safe work environment
- International work environment and multidisciplinary team collaboration
- Professional development and career opportunities
- Personal development and career opportunities
- Competitive pay and benefits
- Competitive terms including attractive insurance policies and pension schemes
- To take part in the green shift for the oce