Executive - Supply Chain Operations, Asia Pacific

**Ready to bring passion into your career?**
- Clarins Group is a trusted French family-owned company, a leader in skincare and make-up, operating in more than 150 countries.
- We are looking for an **Executive - Supply Chain Operations, Asia Pacific** to work in the **Regional Supply Chain Operations** team.

**About the Job**
- In charge of daily customer service operational duties, encompassing creation and follow-up on customer orders (Travel Retail, Domestic, Agent and Subsidiaries Markets) to ensure full compliance towards both internal & external requirement and controls.
- Together with the Regional Supply Chain Operations team, he/she is to follow through with the logistics service provider on all day-to-day operations matters to ensure sustainable service level.
- The Operations Executive is expected to contribute directly to the KPI of Logistics & Operations functions. He/she is also to ensure continuous focus into process agility and demonstrate ability to thrive in dynamic environment.

**Mission 1: Order Processing**
- Management of orders/return orders received from Regional Business team including Agents, Travel Retail, Domestic sales, and APAC Subsidiaries
- Ensure accurate and timely order processing respecting both Clarins & 3PL cut off timings; to follow up with Business teams if orders are not submitted timely
- Ensure required shipping documents are prepared and supplied on time
- Ensure accurate and timely invoices validation respecting Finance cut off requirements for month end closing procedures; to understand and control 3PL timeliness in order to respect Finance cut off
- Be able to manage conflicting demands affecting orders cut off timing across all stakeholders (business team, finance, 3PL)
- Be competent & fluent in Clarins ERP system to be effective backup for operations team

**Mission 2**: Coordination**
- Liaise between Business team and 3PL on shipment schedules for regular export as well as adhoc urgent arrangements
- Communicate and address customer’s feedbacks and/or queries relating to their orders or shipment, inclusive of shipment discrepancies investigation with 3PL
- Coordinate with 3PL for local departmental stores deliveries as well as with domestic sales team
- Support Quarterly free requisitions and monthly staff purchases for Clarins office staffs
- Coordinate adhoc merchandising and/or samples request from Regional departments

**Mission 3: Follow Up and Support**
- Detailed and clear awareness of GST compliance requirements governing invoicing for export and domestic sales
- To have knowledge on 3PL’s proposals on cost effective modes of dispatch (for export) and advise customers likewise of the best option
- Timely and courteous responses towards all customers (internal & external) enquires
- Be able to work with 3PL and Customer Service team to consider proposal and derive solution to support customer’s needs
- Be team player and lend support to operations team as and when required
- Timely & accurate filing of work files upon closure of orders, including record retention of export documents for GST compliance

**Mission 4: Process Improvement**
- Areas of opportunity should be focused on risks mitigation or inefficiencies. Proposals should include clear indication of targeted areas of opportunities, what will be the expected outcome and implementation plan proposal
- Proposed solution should also include revision or fine-tuning of KPIs to ensure changes / improvements are made to the right areas of opportunity

**Mission 5**: Business Review**
- Involve in regular meetings with Business Teams, 3PL or Internal Supply Chain team
- Other responsibilities may be added to the above, which are consistent with the title **EXECUTIVE - SUPPLY CHAIN OPERATIONS, ASIA PACIFIC**

**About you**:
**You are a Clarins fit if you have**:
**Soft and Leadership Skills**:

- Pleasant personality with good interpersonal & communication skills (fluent in spoken and written English)
- Able to function well independently in a team while keeping strong team player mindset
- Ability to demonstrate a good understanding on process flows and connectivity
- Good interrelation skills : listening and communication skills
- Good analytical and creative problem-solving skills
- Knowledge of good import/export & logistics requirements as well as constraints
- Able to cope with repetitive steps while keeping mental clarity to explore better processes
- Basic understanding of the customers’ needs and sensitivity to the business

**Essential qualifications**:

- Diploma in Logistics/Supply Chain/Shipping or related fields of study
- With >3 years of operational experience in customer’s order management, customer service and dealing with logistics service provider in areas of order preparation and import/export freight management

**Preferred qualifications**:

- Knowledge of informatics ERP tools (Infor M3, AS400, SAP, JD Edwards) will be a plus

**About the benefits**:

- 71 years of experti