Income Auditor

**BASIC FUNCTION**

The **Income Auditor**plays a pivotal role in the financial well-being of the hotel by overseeing the accuracy and integrity of all revenue and financial transactions. This position is responsible for a robust financial control environment through daily verification, reconciliation, and auditing of all revenue streams (rooms, food & beverage, and other operating departments), alongside ensuring stringent adherence to internal controls, policies, and accounting standards. Key deliverables include investigating discrepancies, preventing revenue leakage, ensuring proper cash handling, and delivering accurate, timely, and insightful revenue reports crucial for management's strategic decisions.

**SUPERVISION**

Accounts Executive - Income Audit

**Key Responsibilities**:
**1. Daily Revenue Audit & Reconciliation**
- Conduct comprehensive **daily audits and reconciliation of all revenue postings**from various departments, including Rooms, Food & Beverage outlets (restaurant, bar, in-room dining), Banquets, and other miscellaneous income sources.
- **Verify the accuracy of all sales records**, including Point-of-Sale (POS) data, Property Management System (PMS) reports, call accounting report, carpark system data and supporting documentation.
- **Reconcile daily revenue reports**from all revenue-generating departments against the general ledger and trial balance.
- Review and verify **OPERA “End of Day” Reports printed daily in the Night Audit pack, daily revenue report, and daily Food & Beverage reports**with supporting vouchers and trial balance.
- Ensure all revenue and adjustment postings are correctly entered into the PMS system using the right codes and are **duly authorized**.
- **Reconcile sales with settlements**(cash, credit card, paynow and city ledger), meticulously investigating and resolving any discrepancies in a timely manner.
- Investigate and resolve any **discrepancies or variances**identified during the audit process, collaborating with relevant departments to rectify issues promptly.
- Check the **"Daily Collection Summary Report" submitted by the General Cashier**, ensuring daily deposits with the bank match the cash turned in by Front Office and F&B outlet cashiers.

**2. Audit of Specific Revenue Streams**
- **Rooms Revenue Audit**:
Review **Housekeeping Task Sheets**(Housekeeping Activity Report and R138 Inventory Forecast - Detailed) for any discrepancies such as sleep-out rooms, skippers, extra beds, departures not cleared by Front Office, unrecorded room charges, and authorized room use.
Investigate and ensure all **special rates, complimentary rooms, zero rate rooms, and house use rooms**are authenticated and properly approved.
Verify Daily Upselling Record Sheets from Front Office, justifying upsell revenue from original booking rates and ensuring correct charging and settlement by guests before Director of Finance review.
- **Food & Beverage Sales Audit**:
Check the **reconciliation of register readings**and investigate any unjustified adjustments or voids.
Audit **void and discount reports**, ensuring accurate documentation and appropriate justification for all entries.
- Regularly perform surprise inspection at all F&B outlet on open checks vs tables to detect any irregularities.
- Update F&B Revenue by Meal Period report daily, including detailed breakdowns of function revenue transfers to outlets and Banquet revenue/covers by segmentation (Seminar / Wedding / Social / Outside Catering).
- **Minor Operated Departments & Other Income Audit**:
Ascertain that all vouchers are **serially accounted for**, all charges are posted into PMS, and all cash sales are recorded.
Examine all **allowance vouchers**to ensure they are duly approved and confined to rate adjustments and other contractual discounts (e.g., meals, laundry service) with Front Office Manager approval.

**3. System Audits and Compliance**
- Perform regular **audits of our Property Management System (PMS), Point of Sale (POS) systems**, and other relevant interfaces to ensure the integrity and accuracy of data transfer and revenue posting.
- Verify all newly created Room Packages in the Property Management System (PMS).
- Ensure the package breakdown is correctly configured, including room rate, inclusions, and any associated components.
- Confirm the package is attached to the correct package transaction code to ensure accurate data transfer and revenue posting.
- Review all settings for compliance with internal standards and accounting accuracy before activation.
- Ensure that every new Food & Beverage (F&B) promotion menu item is accurately created in the Point of Sale (POS) system.
- Verify that all menu item names, descriptions, and pricing are correctly entered and reflect the approved promotional details.
- Conduct a test transaction to validate correct setup before the promotion launch.
- Strictly adhere to all **accounting policies, procedures, and internal controls**to prevent errors, fraud, a