IT Deskside Support

6 days ago

Singapore Thatz International Pte Ltd Full time

Are you seeking the new norm career opportunities?

We are helping **Thatz International Pte Ltd **to identify suitable talents to help them to grow their business in the new norm. Selected talents will be placed with them to carry out their Next-Generation ICT Engagement and Consultancy (Thatz 2.0) or Outsourcing business.

**Who we are**

Our **DELIVERIES**:

- Quality
- Speed
- Technology
- Right Pricing
- User eXperience

Our **CORE VALUES**:

- Integrity
- System
- Consistency
- Forward Looking
- Humanity, and
- Environmental Friendly

**IT Deskside Support (on Rotating Shift)**

Job Title: IT Deskside Support (on Rotating Shift)

Work Location: Jurong Lake, Singapore

**About the Job**

The : IT Deskside Support will be in supporting Incident and Request operation on a 24x7 shift rotation basis.

**Primary Responsibilities**:

- Handle computer hardware and software incident and request.
- Follows established guidelines for processing or escalating an incident and request.
- Provides technical advice and support on the use of computer hardware and software.
- Responsible for the installation of computer hardware and peripheral components such as monitors, keyboard, printers and scanners on user's premises.
- Investigate and research solutions for PC hardware and software problems.
- Participate on Desk Side related project.
- Adhere to attendance guidelines of the job and to departmental and company policies.
- Any other duties as required by the company.

**Job Requirements**:

- Diploma in Information Technology or equivalent in relevant discipline.
- Minimum 1 year experience in PC, hardware and software support.
- Able to work in 24 X 7 shift rotation.
- Experience in troubleshooting and managing Win7, MS Office, MS Outlook, MS Active Directory, Mac OS, VDI client, VPN client, Smart phone iOS / Android, basic networking, POS, scanner, printer, and other attached peripherals.
- Ability to perform PC hardware and software trouble-shooting with experience in the use of diagnostic programs and tools.
- Experience in Incident and Request Management system.
- Experience in ITIL operating environment is a plus.
- Good customer service and communication skills.
- Ability to manage projects and provide status updates on weekly/ monthly basis.

**ARE YOU THATZ ONE?**

Get in touch
- Prepare your updated resume (please include your notice period, current salary package with full breakdown such as base, incentives, annual wage supplement, etc.), and expected package.

Please note that your response to this job advertisement and communications with us according to this job advertisement will constitute an informed consent by you to the collection, usage, and/or disclosure of your personal data by Thatz Resources Pte Ltd and her customers to carry out its business in compliance with the relevant provisions of the Personal Data Protection Act.

Best wishes for your job search

Feel free to recommend this position to your friend(s) or relative(s) who may meet our needs and get rewarded.

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- STAY SAFE AND HEALTHY TAKE CARE_

**Job Types**: Full-time, Contract
Contract length: 36 months

Pay: $3,000.00 - $4,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday

Work Location: In person

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