Trade Reservations Consultant, Asia

3 days ago

Singapore ACI HR Solutions Full time

Job title:
- Trade Reservations Consultant, Asia (Based in Singapore)- Contract type:
- Permanent- Sector:
- Hospitality,- Travel Agency,- Lifestyle,- Cruise- Reference:
- JOB_000847[514]- Contact name:
- Cindy- Published:
- 25 days ago**Job description**:
**The Company**: The client is the defining name in luxurious cruise travel by distinguishing itself in the ultra-luxury market with its elegant, all-suite ships, all-inclusive pricing, worldwide itineraries and genuine hospitality. They have a reputation as the "World's Best" cruise line and seek individuals who take personal pride in their work to join their award-winning team.
- **The Role**:
Overview of Role:
Responsible for:

- This position is held within the Asia Pacific Reservations department and is responsible for selling Cruises and any related add-on products. This involves (but is not limited to) checking availability, taking new and editing/updating existing reservations as well as troubleshooting
- Efficient call handling & processing all aspects of reservations from Asia Trade Partners.
- Assisting any Asia Direct Consumers, booked with a Trade Partner, with their queries always ensuring the Trade Partner is kept informed of the outcome

Key Responsibilities:

- Accurate processing and administration of the company's Reservations for Asia market, which includes:

- Chasing outstanding balances
- Ensuring all Guest Information has been completed and is accurate
- Finalising special requests
- Adding air, hotel, land & transfer arrangements in conjunction with the guests cruise reservation
- Advising of any itinerary changes
- Liaise with Air department for air specific requests in conjunction with the guests cruise reservations
- Liaise and assist administration/documentation department with various tasks
- Efficient handling of Asia trade and consumer phone calls
- Troubleshooting minor challenges regarding reservations
- Close communication with relevant departments in all the Offices
- Running and processing of various reports as assigned
- Assist in processing of:

- Groups
- Other tasks, as required
- Interaction with Asia Pacific Sales & Marketing teams
- Assisting (as required) with travel shows, events and travel partner visits/training
- General administration & other tasks as assigned by the Manager/s

**The Person**:
**Requirements**:
Years of experience:

- 2-3 years’ experience in the Reservations/Sales Environment. Preference for luxury and/or travel knowledge

Essential qualifications and skills:

- Languages - English and Mandarin essential (fluent written and spoken)
- Competent telephone skills
- Microsoft office
- Good / Excellent
- Customer Service
- Verbal and written communication skills
- Organisation skills and ability to prioritise tasks
- Must be able to:

- Work independently and be self-motivated
- Be an effective resource in a team environment
- Provide knowledgeable, courteous and efficient service
- Responsible for maintaining thorough knowledge of the compnay's product, policies and procedures
- Attention to detail and accuracy

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