Operations Supervisor

**The Role**:
**Where you fit in**

Within the job family of B2B/B2C Aviation, a range of Commercial positions can be found such as Strategy: which aims to provide expert problem-solving and project management support for the highest priority strategic issues.

**What’s the role?**

The Operations Supervisor is directly responsible for ensuring safe and efficient day-to-day (shift by shift) operation at the airport and shall report any changes proposed by Changi Airport Group / Airlines or any other authorities that might affect the operations.

You will thrive in:

- Deliver Goal Zero at the site
- Implement Continuous Improvement tools on the site
- The Supervisor shall be thoroughly familiar with and follow regulations / instructions issued by governmental or other authorities.
- The Supervisor shall ensure that the procedures specified in SAOM (Shell Aviation Operations Manual) are understood and carried out correctly and that the appropriate records are prepared and maintained by him.
- The Supervisor shall ensure that the other staffs in his shift are advised of their complete range of responsibilities and supervise / guide them to a high standard operation.
- Ensure that both he and his staff fully understand and comply with the Shell Aviation HSSE Policies, Objectives, KPIs, Targets and Performance. To ensure full compliance with policies by the team as well as visitors.

More specifically, you will be accountable for the following:
Airport Operations:

- Ensure all activities within area of responsibility are performed according to SAOM (Shell Aviation Operations Manual) and HSSE standards.
- Ensure that all staff and contractors are clear on their responsibilities, authorities, and work requirements prior to undertaking work.
- Regularly train & coach operators in Shell standard aviation operating and safety /security procedures and ensure that aircraft fuelling is carried out in accordance with these procedures
- Coordinate with the maintenance team for ensuring that aviation fuelling equipment (fixed/mobile) is well maintained and in good working condition. Report all vehicle defects, accidents, and incidents, hazard reporting.
- Zero aircraft delay / complaint performance. To reply to such enquiry within 48hrs upon receiving of e mail from customer.
- Share the safety information, technical bulletins with staff on a regular basis.
- Overview of stock/sales control on a daily basis done by the Operations Shift Team Lead.
- Ensure correct vehicle meter reconciliation daily.
- Ensure Right First Time Approach in terms of entry for correct customer billing.
- Providing support for Delivery Receipts for customer upon request and ensure that timely corrections are done prior to final billing.
- Maintain the duty roster and provide guidance to the Operations Shift Team Lead in manpower distribution according to the aircraft movement and resource available at the most optimal level.
- Support the Airport Manager and Country Operations Manager on projects or tasks assigned.

HSSE:

- Maintain Goal Zero of No harm and No Leak.
- Promote a generative HSSE culture through team engagement and support self-reporting through Near Miss and Potential Incident
- Conduct regular Observation on Tarmac (Go See) in every shift to coach and provide guidance to operators in HSSE Compliance and Operation Excellence through Learning Mindset.
- Responsible for all aspects of safety and security within the site during the shift, including prompt reporting as per guidelines and taking corrective action.
- Provide assistance in any incidents in terms of investigation.
- Implement and maintain HSSE control framework within area of responsibility

**What we need from you**

We are keen to speak to professionals with the following:

- Diploma holder preferably in mechanical / Electrical / Aviation or
- Previous experience in operational or maintenance roles, preferably in Aviation for 6 years at Supervisory level.
- Heavy goods vehicle license of at least Class 3 (Class 4 is an advantage).
- Strong communication and leadership skills with the ability to influence people’s mindsets and behaviours.
- Detailed knowledge of hazards and risks involved in activities being undertaken and an overall understanding of HSSE management systems / control framework requirements.
- Strong organizational and time management skills.

**More about Shell in Singapore**

Shell is one the largest foreign investors in Singapore and began operations in 1891. Today, we have more than 3,200 employees in Singapore alone. The Pulau Bukom Manufacturing Site today is the largest Shell refinery in the world in terms of crude distillation capacity, which makes Singapore a key regional supply and trading centre for Shell in the East. Singapore is the largest petrochemical production and export centre in the Asia Pacific region. Shell Jurong Island (SJI) manufactures petrochemicals to meet the fast-growing demand for these products in the region. We also