Data Operations Annotation Analyst

1 week ago

Singapore Apple Full time

Summary

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. The diversity of our people inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Are you interested in being part of a team that continues to innovate the way people and machines interact? The world of Artificial Intelligence and Machine Learning (AIML) is rapidly growing, and the human annotation team is a big part of it. Siri is powered by Apple Intelligence, offering a faster, easier way to get things done on your Apple devices, even before you ask. The Data Operations team is passionate about technology, focusing on enriching the customer experience. We are looking for a motivated Annotation Analyst that demonstrates active listening, integrity, and acute attention to detail. Bring passion and dedication to your job, and there's no telling what you could accomplish. This position will be based at the Apple corporate campus at Ang Mo Kio.

Description

Our team is comprised of talented individuals, who are passionate about AIML and ensuring Apple services are at their best. As part of the Data Operations team, you'll play a central role in enhancing the user experience. We work in a fast-paced, dynamic, technology-focused environment. As an Annotation Analyst, you'll annotate data, which can be both audio and visual, and evaluate data from customers who have opted into the grading program. You'll use your language and cultural knowledge, along with analytical skills, to evaluate responses and information against guidelines. Your flexibility and the ability to prioritize tasks are essential. We focus on the user experience, thinking creatively about how customers use our products and using this knowledge for improvements. We believe our individual backgrounds, perspectives, and passions help us build the ideas that move us forward. We'll train you to be an expert in understanding, supporting, and improving the customer experience. This position requires working Monday through Friday with work hours starting between 7am-9am and ending between 4pm-6pm local time, with scheduling and work flexibility based on business needs.

Minimum Qualifications
  • Indonesian reading, writing, and comprehension skills to support the language specific market
  • Fluency in English reading, writing, and comprehension skills to partner with international teams
  • Excellent active listening skills with the ability to understand verbal nuances
  • Understanding of the local region and cultural variations
  • Demonstrates integrity and focuses on customer privacy
Preferred Qualifications
  • Demonstrates attention to detail and critical thinking skills in evaluation of language usage and dialect
  • Highly organized with strong attention to detail
  • Ability to independently navigate systems and tools
  • Experience in content review or a similar environment, prior testing experience preferred
  • Demonstrates flexibility and adaptability to changing workflows and responsibilities
  • Grows with a team where expertise is shared and feedback is welcomed
  • Excels at working independently to make timely decisions and take appropriate actions
  • Experience as an end user of Siri, similar Intelligent Personal Assistants, or other AI
  • Successfully meets or exceeds targets, working within tight deadlines
  • Ability to identify business process solutions that increase efficiencies
  • Ability to maintain focus and aim for high results through large volumes of tasks
  • Ability to work on safety data which could include offensive material
  • Thrives in repetitive work and ambiguous scenarios
  • Bachelor’s degree or equivalent job-related experience

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