Senior Manager
11 hours ago
The Senior Client Services Manager will work closely with Client Services Associate Director in driving client retention and/or growth strategies and achieve organizational outcomes. The Client Services Manager will champion all client-related initiatives and delivers distinctive client values by providing a broad view to benefits consulting. The job incumbent is required to hold direct client relationship with all Corporate client's revenue >$50K and act as the escalation point for all clients.
Strong Interpersonal skills is a must for the Senior Manager as will be expected to engage in conversations with clients at all levels.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
Supervisory Role
- Lead and coach a team of client facing staff and hold direct responsibilities over their deliveries, inclusive of mentoring and formal evaluation processes.
- Demonstrate leadership qualities and provide feedback to team under management
- Build highly effective team
- Able to balance multiple responsibilities and tasks to deliver high quality results
Consulting
- Champion all client-related initiatives including (but not limited to); Aon Brokers Guide, Client Promise, Explorer, Aon Pulse, Aon Care, Wellbeing and Voluntary Benefits.
- Ensure smooth implementation of all client-related initiatives
- Champion Aon United
- Hold direct client relationship with all Corporate client's revenue >$50K and any high-touch regional/global clients
- Actively sought market intelligence around clients' needs and competitors' development and develop strategies to retain and grow clients.
- Support the team by participating in business meetings of complex clients and ensure the team prepare meeting minutes and follow-up on open items till closure.
Service Delivery
- Support Client initiatives and drive strategic engagement with clients
- Maintain professional relationship with internal collaborators including local market colleagues, regional and global teams
- Create and maintain strong relationships with key external vendors including insurers and specialty providers
- Ensure strong collaboration between Client Services and the rest of the functional (eg. Broking, Claims, Flex, Admin) Teams in delivering distinctive client value
- Develops and manages client retention and/or growth strategies to ensure revenue and profitability agenda are met
- Ensure team is able to hold client relationships and deliver service within clients' expectations
- Work on issues and develop conclusions to implement solutions that impact clients and department
- Ensure prompt payment by clients and credit control position of Team is within acceptable range
- Act as escalation point for all clients
- Tight governance of peer review process to ensure high standards of clients' deliverables and minimise incidence of error and omissions
Skills and experience that will lead to success
- Relevant experience as a consultant or account manager in the Health & Benefits Industry, working with multinational clients across sector
- Minimum regulatory requirements (BCP, PGI. CommGI, HI, M5, M9) for registration as Broking and FA rep with MAS
- Client management experience, analytical, critical thinking, problem solving skills required
- Ability to manage and influence key stakeholders internally and externally
- Self-disciplined and organised
- Inter-personal skill and focus on service excellence
- Proficient in Microsoft Office applications including Word, Excel, PowerPoint
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
2551725 Job ID 82943
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