Assistant IT Manager

6 days ago


Singapore MANDAI RESORTS PTE. LTD. Full time $4,000 - $5,000

Main Duties and Responsibilities

We are seeking an accomplished Assistant IT Manager to join our pre-opening team in Mandai Rainforest Resort by Banyan Tree. The successful candidate will play a pivotal role in setting up, maintaining and enhancing the Resorts' IT systems, ensuring operational stability and high service availability for guests and internal stakeholders.

Key Responsibilities
  • Work with the IT Manager to set up and ensure that the Resort's IT systems, including the Hotel Management System, are updated based on the current release as guided by our corporate office.
  • Manage and pro-actively resolve any IT issues to minimize downtime for guests and/or internal stakeholders, and recommend improvements to the IT Manager.
  • Assist the Resort’s guests with system or technical-related matters, liaising with the Front-of-House team to respond to guest-related IT requests.
  • Ensure systems are protected by necessary security procedures and protocols, including timely revision of user access rights and passwords for both the PMS and PC Network systems.
  • Provide regular management reports and document all system activities (e.g., Maintenance Logs, Data Change Logs).
  • Ensure the accuracy and computer audit trail of daily and monthly financial reports.
Job Requirements
  • Possess a degree, diploma, or equivalent professional qualification in Information Technology or a related field.
  • 4 to 6 years of relevant IT experience in a similar capacity, with a proven track record in a similar property. Experience as part of a pre-opening team for a Resort is an advantage.
  • Excellent interpersonal and communication skills.


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