Customer Engagement Executive

6 days ago


Singapore Manulife Full time
We are seeking a dynamic and customer-focused individual to join our team as Customer Engagement Executive. In this role, you will play a key part in ensuring a positive and professional customer experience by conducting outbound welcome calls and addressing customer needs with care. Responsibilities:
  • Conduct welcome check-in calls with customers to thank them for their policy purchase, review the policy details, ensure product suitability, and provide administrative support.
  • Carry out ad-hoc outreach calls as assigned.
  • Perform ancillary tasks to complete the call cycle effectively.
  • Deliver a positive and professional customer experience, ensuring service excellence.
  • Address and resolve customer queries and requests while adhering to service level agreements and turnaround time standards.
  • Support ad-hoc projects and administrative tasks as required.

Requirements:
  • Diploma or degree holder qualifications are preferred.
  • 1–3 years of experience, ideally in the insurance industry.
  • Strong customer-centric personality and mindset.
  • Pleasant and cheerful disposition.
  • Exceptional interpersonal and communication skills, with proficiency in both English and Mandarin to handle English and Mandarin speaking customers.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Working Arrangement

Hybrid

  • Singapore Customer Labs Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert This position will be responsible for overseeing the Customer Service Counters to ensure smooth running of the daily operations and managing the team of Customer Service Officers to provide excellent service. Conduct daily briefings to the Customer Service...


  • Singapore JR Life Sciences Pte Ltd Full time

    Key ResponsibilitiesPromote and sell health supplements to customers, understanding their needs and providing expert advice on products and services.Assist customers with product inquiries, providing detailed information about the benefits and usage of health supplements.Manage after-sales services, addressing customer concerns and ensuring a positive...


  • Singapore GUCCI SINGAPORE PTE LTD Full time

    Roles & ResponsibilitiesRole MissionReporting to the Senior Customer Engagement Manager, South Asia & Pacific, you will play a key role in the administration and coordination for Brand and Customer Engagement activities.Key Accountabilities Coordinate Customer Engagement department orders and shipment arrangement on related tools and giftings needs Main...


  • Singapore GUCCI SINGAPORE PTE LTD Full time

    Roles & ResponsibilitiesRole MissionReporting to the Senior Customer Engagement Manager, South Asia & Pacific, you will play a key role in the administration and coordination for Brand and Customer Engagement activities.Key Accountabilities Coordinate Customer Engagement department orders and shipment arrangement on related tools and giftings needs Main...


  • Singapore PEOPLE PROFILERS PTE. LTD. Full time

    Roles & ResponsibilitiesHead of Customer Engagement and Events (Private School)Location: NESalary Range: Up to $10,000 Responsible for providing an exceptional community and customer experience that drives retention of students and increased advocacy of the school. Design and facilitate a strategic plan to help increase retention within school through...


  • Singapore PEOPLE PROFILERS PTE. LTD. Full time

    Roles & ResponsibilitiesHead of Customer Engagement and Events (Private School)Location: NESalary Range: Up to $10,000 Responsible for providing an exceptional community and customer experience that drives retention of students and increased advocacy of the school. Design and facilitate a strategic plan to help increase retention within school through...


  • Singapore Sembcorp Industries Ltd Full time

    ABOUT SEMBCORP INDUSTRIES Sembcorp Industries (Sembcorp) is a leading energy and urban solutions provider, led by its purpose to drive energy transition. Headquartered in Singapore, Sembcorp delivers sustainable solutions to support energy transition and urban development by leveraging its sector expertise and global track record. For more information,...

  • Engagement Manager

    2 days ago


    Singapore SALESFORCE.COM SINGAPORE PTE. LTD. Full time

    We're Salesforce, the Customer Company, inspiring the futureof business with AI + Data + CRM. Leading with our core values, wehelp companies across every industry blaze new trails and connectwith customers in a whole new way. And, we empower you to be aTrailblazer, too - driving your performance and career growth,charting new paths, and improving the state...

  • Engagement Manager

    2 days ago


    Singapore SALESFORCE.COM SINGAPORE PTE. LTD. Full time

    We're Salesforce, the Customer Company, inspiring the futureof business with AI + Data + CRM. Leading with our core values, wehelp companies across every industry blaze new trails and connectwith customers in a whole new way. And, we empower you to be aTrailblazer, too - driving your performance and career growth,charting new paths, and improving the state...


  • Singapore SAP SE Full time

    Regional Delivery Executive, Regional Customer Engagement & Services, APJ (SEA)At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and...


  • Singapore Cornerstone Global Partners Full time

    As a Customer Engagement Specialist , where you’ll play an essential role in delivering exceptional customer experiences while gaining valuable skills and insights. Reporting directly to the Customer Engagement Lead, you’ll help enhance customer satisfaction by responding to inquiries and complaints efficiently. Key Responsibilities Communicate...


  • Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesOpen to immediate starters5-day work week, across Monday to Sunday8:30 AM to 5:30 PM / 12:30 PM to 9:30 PMCentral area - Clarke QuayJoin Our Team: Customer Engagement Specialist (Immediate to August 2025)Opportunity for Renewal Based on Performance & Business NeedsAre you a problem-solver who thrives on providing exceptional service?...


  • Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesOpen to immediate starters5-day work week, across Monday to Sunday8:30 AM to 5:30 PM / 12:30 PM to 9:30 PMCentral area - Clarke QuayJoin Our Team: Customer Engagement Specialist (Immediate to August 2025)Opportunity for Renewal Based on Performance & Business NeedsAre you a problem-solver who thrives on providing exceptional service?...


  • Singapore SALESFORCE.COM SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesWe’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new...


  • Singapore SALESFORCE.COM SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesWe’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new...

  • Engagement Manager

    6 days ago


    Singapore Total eBiz Solutions Pte Ltd Full time

    Roles & Responsibilities What to expect: You will be expected to independently engage agencies to drive adoption and a successful use of our product. This would include e.g.: Understanding in-depth how to use, configure, and work with our product Assisting in the development and execution of marketing/outreach campaigns to build awareness of our product...

  • Engagement Manager

    6 days ago


    Singapore TOTAL EBIZ SOLUTIONS PTE. LTD. Full time

    Roles & ResponsibilitiesWhat to expect You will be expected to independently engage agencies to drive adoption and a successful use of our product. This would include e.g.: ● Understanding in-depth how to use / configure / work with our product ● Assisting in the development and execution of marketing/outreach campaigns to build awareness of our...

  • Engagement Manager

    5 days ago


    Singapore TOTAL EBIZ SOLUTIONS PTE. LTD. Full time

    Roles & ResponsibilitiesWhat to expect You will be expected to independently engage agencies to drive adoption and a successful use of our product. This would include e.g.: ● Understanding in-depth how to use / configure / work with our product ● Assisting in the development and execution of marketing/outreach campaigns to build awareness of our...


  • Singapore Page Executive Full time

    Join a prestigious global leader in medical technology Work with a team of industry leaders driving innovation About Our Client Join our client, a leading company in the MedTech industry, as they seek a Senior Vice President of Public Affairs to provide strategic leadership across Japan, Greater China, and the Asia-Pacific region. This pivotal role will...


  • Singapore Dover Park Hospice Full time

    Roles & ResponsibilitiesAs an Executive in the Community Engagement team, you will be responsible for conceptualising, planning and executing campaigns, events and activities to achieve the fundraising objectives of Dover Park Hospice. Besides having excellent communication skills, initiative and inventiveness, you should also be adept at project management...