Associate QA Engineer

At Toku, we create bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises. We provide an end-to-end approach to help businesses overcome the complexity of digital transformation in APAC markets and enhance their CX with mission-critical cloud communication solutions. Toku combines local strategic consulting expertise, bespoke technology, regional in-country infrastructure, connectivity and global reach to serve the diverse needs of enterprises operating regionally.

As we continue creating momentum for our products in the APAC region and helping customers with their communications needs, we are looking for an Associate Quality Assurance Engineer to ensure the high quality and reliability of our cutting-edge contact center and unified communication platforms, and contribute to the seamless delivery of exceptional customer experiences.

This is a newly created and impactful position during a growth phase for the business. You will be instrumental in shaping new processes, bringing new ideas and selecting tools in a collaborative and highly visible team environment. You will thrive in this role if you have a passion for quality, an eye for detail, and the experience to help excel an early and growing QA function to the next level.

Expected Collaborations

• Work closely with the QA Manager to align on testing strategies, priorities, and goals for the team.
• Partner with Test Automation Engineers to make them understand requirements, design test plans, and ensure the integration of automated tests into the development pipeline.
• Engage with Product Managers to understand product requirements and provide feedback on testability and potential quality issues.
• Work support teams to understand, investigate and resolve customer-reported issues.
• Track and triage issues raised during UAT.
• Work closely with end users to coordinate and support UAT execution.

Tasks and Responsibilities
Delivery

• Perform the quality assurance efforts for our software products, ensuring that they meet the highest standards of performance, reliability, and user experience.
• Create detailed, comprehensive, and well-structured test plans and test cases.
• Estimate, prioritize, plan, and coordinate quality testing activities.
• Execute automation scripts using open-source tools.
• Conduct regression, integration, and performance testing after bugs are resolved.

Strategy Alignment

• Ability to analyze complex software systems and understand how different components interact.
• Collaborate with customer support teams to investigate and resolve customer-reported issues.
• Collaborate with product managers, developers, and other stakeholders to understand requirements and ensure delivery of high-quality product.
• Continuous Improvement: Advocate for and implement best practices in QA processes and methodologies. Participate in process improvement initiatives and contribute to enhancing the overall QA strategy.
• Stay up to date with new testing tools and test strategies.

Talent

• Actively participate in knowledge sharing and contribute to the growth and development of the QA team.

• Collaboration with End Users

• Work closely with end users to coordinate and support UAT execution

Culture

• Maintain excellent interpersonal skills, with strong written and oral communication abilities in English.
• Ability to work independently and in a fast-paced, dynamic startup environment.
• Effectiveness in working with development, QA, and customer support teams.
• Foster a continuous learning mindset, staying up-to-date with the latest QA trends and technologies.

Technical Excellence

• Contribution to the adoption of new testing tools and strategies, and continuous improvement of testing processes.
• Test Strategy Development: Develop comprehensive test strategies and plans based on product requirements and specifications, including functional, performance, and regression testing.
• Test Coverage: The percentage of the codebase covered by automated tests.
• Manual Testing: Perform thorough manual testing as per Requirements, including exploratory and user acceptance testing
• Defect Management: Identify, document, and track defects using bug tracking systems (e.g., Jira). Work closely with developers to reproduce issues and verify fixes.
• Documentation: Create and maintain detailed test plans, test cases, and test scripts. Ensure accurate documentation of test results and defect reports.
• Escaping Defects: Maintain the history of the defects that escaped to production and identify the ways to avoid it.

We would love to hear from you if you have:

• Bachelor's degree in computer science, Engineering, or a related field. Any relevant certifications (e.g., ISTQB) are a plus.
• At least 2-3 years of work experience in software quality assurance or software testing
• Knowledge in industry leading test automation tools such as playwright, Cucumber tool or SIP and VOIP is a plus .
• In-depth knowledge of various types of testing, including functional, regression, performance, and security testing.
• Experience in writing clear, concise, and comprehensive test plans and test cases.
• Excellent problem-solving skills, attention to detail, and the ability to work under pressure. Strong communication and interpersonal skills are essential.
• Continuous learning mindset, staying up to date with the latest QA trends and technologies.
• Experience in CcaaS, CPaaS, Telco or Voice related domains is an added bonus for this role.