SINGAPORE CAE FLIGHT TRAINING PTE. LTD. | Customer Experience Manager

3 days ago


Singapore SINGAPORE CAE FLIGHT TRAINING PTE. LTD. Full time

Responsibilities:
Manage a team of Customer Service Representatives and Schedulers to provide support for internal and external customers
Handle escalated customer complaints
Respond promptly to customers and phone calls
Process ad hoc training bookings for customers
Maintain accurate records of customer bookings
Monitor Customer Support KPIs such as Customer Satisfaction Score
Develop and implement strategies to improve Customer Experience
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