Assistant manager, operations

4 days ago

Singapore This Is An IT Support Group Full time

NTU PACE plays a crucial coordinating role between Skills Future Singapore, the Ministry of Education and various NTU’s entities in promoting CET and lifelong learning. The Academy offers a wide range of programmes and courses for working professionals that are curated from various disciplines and conducted via different learning platforms.
Reporting to the Deputy Director, the incumbent will provide quality backend work through detailed planning, logistics, supporting its daily operation to ensure smooth execution of the programmes. The aim is to achieve a high-level of participant satisfaction with NTU’s lifelong learning, which will then achieve our vision of being a leading player in continuing professional education and development in Singapore and overseas.
Key Responsibilities
Leading and supervising a team of the assigned course/programme category to perform the following activities
1. Course administration, management, and efficient logistical support:
Monitor and process course applications from Training Management System and assist in updating course information into the system to ensure the smooth course registration process.
Prepare the necessary documentation for commissioning of internal and external trainers so that lecturers/trainers are timely appointed.
Arrange all the logistics to ensure the smooth and successful running of the programmes/courses.
Plan, recommend, brief, and organize manpower to facilitate on-site course/programme operations to ensure timely deliver services to internal and external customers.
Liaise with internal stakeholders to ensure the smooth planning and running of programmes/courses.
Attend to queries from public and students pertaining to the programmes/courses.
2. Supervise, monitor and ensure completion of the following activities by team members after course/programme ended (Manage post-training administration):
Update of courses databases to ensure course/programme information is complete and could be collated when needed.
Prepare evaluation report after course ended and issuance of e Certificate to course participants.
Follow-up on outstanding matters after the courses/programmes to ensure good customer service delivered.
3. Assist Deputy Director on ad hoc project such as system and process improvements to enhance work productivity and efficiency. Ensure compliance with PDPA of course participants’ personal data, SSG funding guidelines and policies.
Key Competencies
A recognized Degree in Business Administration, Operations Management, or in a related field.
Minimum 6 years of experience in administration and training support operation.
Well-versed in Microsoft Office Applications.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Proactive team player, able to multi-task and work independently with minimum supervision.
We regret that only shortlisted candidates will be notified.
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