Automotive Sourcing Team Lead
22 hours ago
Supervisors/Team Leaders (Call Centre & Customer Service)
Job Summary
As the
Automotive Sourcing Team Lead , you will oversee and guide the team in handling trade-ins and purchasing used cars from customers. Your responsibilities include evaluating vehicles, negotiating trade-in deals, and ensuring a smooth and efficient process in collaboration with Sales Advisors. You will lead the team in building strong partnerships with car dealers and other stakeholders, driving business growth and operational excellence. This role requires strong leadership, a passion for the automotive industry, and a strategic mindset to optimize trade-in opportunities and team performance.
Recruit, train and develop NCS/UCD Business Managers
Motivate and coach Business Managers to meet and exceed sales targets
Provide regular feedback and conduct performance reviews
Develop and implement sales strategies to achieve volume and profit goals
Analyze market trends and customer preferences to adjust sales strategies
Ensure effective pricing and promotional strategies to maximise sales
Establish and maintain good relationships with new or used car dealers and participate in their events
Resolve customer's complaints and issues promptly and professionally
Monitor and improve the sales process to enhance the customer experience
Monitor sales performance from both NCS/UCD Business Managers and team sales targets
Continue to look for new prospects and maintain the ongoing growth and satisfaction of our existing customer base
Track and report on key performance metrics
Take necessary actions to address underperforming staff
Ensure all sales transactions and paperwork comply with legal and dealership standards
Stay up-to-date with industry regulations and guidelines
Ad hoc assignments are assigned by the direct superior/management team.
Job Requirements
Diploma or Bachelor’s degree in Business Administration, Automotive Management, or a related field.
At least 3–5 years of experience in automotive sales, trade-ins, or related industries.
Proven experience in a leadership or team management role is preferred.
Excellent communication and interpersonal skills to build relationships with team members, customers, and partners.
Strong problem-solving and decision-making abilities.
Leadership and motivational skills to drive team performance and meet targets.
Willingness to travel locally to meet customers, dealers, or attend events as needed.
Flexibility to work weekends or extended hours based on business needs.
About Carro
Carro has carved out a reputation as Southeast Asia’s largest online automotive marketplace. This tech unicorn is a people-centric business with over 4,000 employees in 7 countries who speak 9 languages. Working here, you’ll be part of a diverse, inclusive team that drives innovation and change, and find a place that supports your growth and development. Visit us at
Why work with Carro?
Join the region’s largest online automotive marketplace with offices in 7 countries.
Firsthand experience at reshaping the automotive industry using the latest technologies such as AI and machine learning
Formal and informal learning and development programmes to support your growth and career progression.
Comprehensive benefits including medical, insurance and wellbeing.
Flexible working arrangements upon request.
Learn from some of the most experienced mentors in the technology and automotive space.
Meet and interact with colleagues from all around Asia.
Pursue opportunities to work at departments in other countries and regions.
Diverse and inclusive working environment with modern workspaces.
Fun and engaging employee events, initiatives, and celebrations.
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