Facilities Helpdesk Coordinator

1 week ago

Singapore EXCELTEC PROPERTY MANAGEMENT PTE LTD Full time

The role involves working on rotating shifts (AM or PM). 5-day work week; Rest days may be scheduled on weekdays. Job Summary: We are seeking a responsible and service-oriented Facilities Helpdesk Coordinator to manage feedback, service requests, and incident reports related to building and facilities operations. This role acts as the first point of contact for users, ensuring timely coordination with the relevant teams to address and resolve issues effectively. Key Responsibilities: Operate the facilities helpdesk to receive, log, track, and manage all user feedback, service requests, and issues via phone, email, WhatsApp, Telegram, chatbot, or other platforms. Route urgent issues such as faults, defects, breakdowns, and emergencies to the appropriate maintenance staff or contractors. Provide regular updates and closure on feedback to users, ensuring clear communication on actions taken and resolution timelines. Manage requests and responses related to: General services and event support Faults, complaints, and maintenance-related issues Temporary service adjustments Emergency incidents and alarm monitoring Maintain accurate records of all reported issues in the Computerised Maintenance Management System (CMMS) or equivalent platforms. Categorise and prioritise feedback based on service level agreements and urgency. Prepare and submit monthly reports on service requests, complaints, incidents, and resolutions. Requirements: Prior experience in helpdesk, customer service, or facilities coordination roles is preferred. Good communication and interpersonal skills, with the ability to handle inquiries professionally. Able to multitask, stay organised, and manage follow-ups effectively. Basic knowledge of building services or facilities operations is an advantage. Familiarity with CMMS or other ticketing systems is a plus. To apply, click on below link: Do note that only shortlisted candidate will be contacted for an interview. Thank you for your understanding and application. #J-18808-Ljbffr

  • Facilities Helpdesk Coordinator

    1 week ago

    Singapore EXCELTEC PROPERTY MANAGEMENT PTE LTD Full time

    The role involves working on rotating shifts (AM or PM). 5-day work week; Rest days may be scheduled on weekdays . Job Summary: We are seeking a responsible and service-oriented Facilities Helpdesk Coordinator to manage feedback, service requests, and incident reports related to building and facilities operations. This role acts as the first point of contact...

  • Facilities Coordinator

    2 weeks ago

    Singapore Exceltec Property Management Pte Ltd Full time

    This role involves working on rotating shifts (AM or PM). 5-day work week; Rest days may be scheduled on weekdays. Job Summary: We are seeking a responsible and service-oriented Facilities Coordinator (Helpdesk) to manage feedback, service requests, and incident reports related to building and facilities operations. This role acts as the first point of...

  • Facilities Helpdesk Coordinator

    1 week ago

    Singapore EXCELTEC PROPERTY MANAGEMENT PTE LTD Full time

    The role involves working on rotating shifts (AM or PM). 5-day work week; Rest days may be scheduled on weekdays . Job Summary: We are seeking a responsible and service-oriented Facilities Helpdesk Coordinator to manage feedback, service requests, and incident reports related to building and facilities operations. This role acts as the first point of contact...

  • Facilities Coordinator

    1 week ago

    Singapore CBRE Full time

    **Facilities Coordinator (Helpdesk Support)** **Job ID** - 202622 **Posted** - 27-Jan-2025 **Service line** - GWS Segment **Role type** - Full-time **Areas of Interest** Administrative, Customer Service, Facilities Management **Location(s)** Singapore - Singapore **JOB SUMMARY** The purpose of this position is to support workplace requests received...

  • IT Helpdesk Coordinator

    1 week ago

    Singapore CommonTown Pte Ltd Full time

    Help customers with technical issues - Document troubleshooting and problem resolution steps - Solve routine issues and escalate complex issues based on priority - Log all inquiries, incidents and requests from users into the ticketing system - Provide excellent customer services to ensure total customer satisfaction - Efficient time management, able to...

  • IT Helpdesk Executive

    1 week ago

    Singapore CommonTown Pte Ltd Full time

    Responsibilities: Respond promptly to customer enquiries via email, phone, or ticketing system. Provide first-level technical or product support to users, escalating issues when necessary. Log and track all customer interactions in the helpdesk/ticketing system. Follow up to ensure customer issues are resolved satisfactorily and within service-level...

  • IT HelpDesk Associate Engineer

    1 week ago

    Singapore VisionPower Semiconductor Manufacturing Company (VSMC) Full time

    Join to apply for the IT HelpDesk Associate Engineer role at VisionPower Semiconductor Manufacturing Company (VSMC) . This position involves configuring, installing, supporting, and maintaining IT hardware and software, including PCs, laptops, mobile phones, printers, Windows OS, and applications. Responsibilities include coordinating software upgrades and...

  • IT Helpdesk Executive

    2 days ago

    Singapore COMMONTOWN PRIVATE LIMITED Full time

    Roles & Responsibilities Job Description Respond promptly to customer enquiries via email, phone, or ticketing system. Provide first-level technical or product support to users, escalating issues when necessary. Log and track all customer interactions in the helpdesk/ticketing system. Follow up to ensure customer issues are resolved satisfactorily and within...

  • Senior Facilities Coordinator

    2 weeks ago

    Singapore JLL Full time

    Overview Join to apply for the Senior Facilities Coordinator role at JLL The Senior Facilities Coordinator will assist the Facilities Manager/Assistant Facilities Manager/Site Lead with operational activities in accounting and finance, maintenance and operations, vendor oversight, purchasing of material, equipment & supplies, occupancy services and helpdesk....

  • Receptionist & Facilities Coordinator

    4 hours ago

    Singapore JLL Full time

    About JLL - We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an...