Line Operations Service Manager

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions. Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050. Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world. Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located. Role Overview Reporting to the Regional Director, Line Operations APAC, you will lead and manage the CNC Liner Operations team for Intra‐Asia services, driving operational excellence, maximizing fleet performance, and ensuring cost‐efficient service delivery. You will be responsible for optimizing all aspects of vessel operation including stowage, bunkering, schedule reliability, and regulatory compliance while fostering a collaborative and high‐performing team culture that supports consistent and superior operational outcomes. Key Responsibilities Lead, supervise, and develop the Operations team across Singapore and Malaysia to ensure high performance and engagement. Organise, prioritise, and schedule team assignments to achieve operational goals efficiently. Foster a trusting, inclusive, and productive work environment that supports collaboration and professional growth. Manage overall fleet performance, ensuring service reliability and optimal voyage execution by monitoring off‐hire periods, stoppages, and delays. Ensure optimal vessel stowage planning to minimise operational expenses (e.g. reducing restows and unbalanced crane intensity). Monitor vessel performance and implement initiatives to improve fuel efficiency and reduce bunker consumption. Oversee bunker supply strategies and collaborate with the bunker desk to enhance voyage cost efficiency. Coordinate closely with internal stakeholders including Commercial, Cargo Flow, and Cost Control teams to optimise service profitability and cost effectiveness. Liaise with Vessel Masters, Ship Managers, and Port Agents to ensure smooth port calls and cargo operations. Enforce CMA CGM Group's policies and procedures for Dangerous Goods (DG), Out of Gauge (OOG), and special cargo handling to ensure full compliance and operational safety. What We're Looking For Bachelor's Degree from a recognised institution. Minimum 8 years of experience in container shipping operations, with at least 5 years in a managerial capacity. At least 3 years of experience managing short sea or Intra‐Asia liner services. Demonstrated ability to streamline and manage operational processes for maximum efficiency and productivity. Strong leadership skills with a proven track record in supervising, mentoring, and developing high‐performing teams. Excellent communication, conceptual, and analytical abilities. Highly proactive, meticulous, and a strong team player with a hands‐on approach. Ability to perform effectively under pressure and manage multiple priorities in a fast‐paced, dynamic environment. Why Join CMA CGM?Be part of a global leader in shipping and logistics with ambitious growth plans. Work in a collaborative, inclusive, and supportive environment. Competitive salary and comprehensive benefits package. Opportunities for professional growth and regional exposure. This role is opened for local employment only. Salary package (local) & job title shall commensurate with experience. Kindly note that only short‐listed applicants will be contacted. By applying for this role, you hereby consent to the CMA CGM Group collecting, processing and using any personal information you submit, for the following purposes: (i) To process the application for the role being applied for; (ii) To process the application for other open positions within the CMA CGM Group which may be suitable to you; (iii) To conduct necessary reference checks; and (iv) Any other purpose related to one or more of the above. You further consent to the CMA CGM Group retaining such personal information for a period of two years following your submission thereof, so that we may consider you for other open positions within the CMA CGM Group which may be suitable to you in the event that you are not selected for this role. NOTICE TO THIRD PARTY AGENCIES: Please note that CMA CGM Group does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, CMA CGM Group will not consider or agree to