Business Analyst-OPs Manager

5 hours ago


Singapore ACCA Careers Full time

Overview
Opportunity for Ops Manager to oversee production support and operational activities across multiple tracks. The ideal candidate will manage production incidents, drive operational enhancements, and ensure seamless collaboration between clients and internal teams. This role demands strong leadership, stakeholder management, and a commitment to operational efficiency while maintaining SLAs. Additionally, the candidate should possess strong functional expertise to guide the team in swiftly resolving issues and improving overall system performance.
Responsibilities
Incident Management:
Oversee production incidents and operations enhancements across multiple tracks, ensuring timely resolution with minimal business impact.
Lead a cross-functional team (BA, Dev, Integration) to provide on-call support for P1/P2 incidents, ensuring regular user updates per SLA.
Maintain daily engagement with users to provide updates on critical incidents; manage escalation effectively when needed.
Provide functional and technical guidance to the team on ticket investigation, troubleshooting, and resolution.
Contribute to system design improvements, offering insights into solutioning and architectural enhancements.
Ensure strict adherence to SLAs for incident resolution and reporting.
Plan and coordinate weekly deployments and patching to ensure smooth production operations and maintain system availability.
Manage maintenance windows and downtimes in collaboration with clients and internal teams.
Oversee the timely implementation of security fixes and certificate renewals as per SOP.
Team Leadership & Coordination:
Lead weekly PMT reporting and quarterly PMC for Ops, providing transparency on progress and challenges.
Prepare and present management reports on incident trends and critical issues to both internal and external stakeholders.
Manage and mentor a team of Developers, Business Analysts, and Interns across various experience levels.
Drive team development and engagement, fostering skill development and operational excellence.
Engage with client leadership and key stakeholders, ensuring alignment on operational priorities.
Qualifications
Primary Skill:
Incident & Operations Management
Leadership & Stakeholder Management
Functional & Technical Expertise
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Research, Analyst, and Information Technology
Industries
Accounting
#J-18808-Ljbffr


  • Hub Ops Analyst

    2 days ago


    Singapore Citi Full time

    The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the...


  • Singapore Westpac Institutional Banking Full time

    **Role Title**:Analyst, Singapore KYC Ops **Role location**:Singapore Based **How will I help?** As the Analyst, Singapore KYC Ops, you will be responsible to review client files in accordance with local regulatory requirements and Westpac global standard to facilitate the business’ KYC. You will also: - Prioritize the On-boarding & Periodic Review of...


  • Singapore ENFACTUM PTE. LTD. Full time

    We are looking for a Senior Business Analyst who can lead the team of Junior Business Analysts in planning for gap study workshops with stakeholders. Additionally, experience in working on local payment networks in any of these countries - Malaysia, Vietnam, India, Philippines, Korea, and Myanmar. - Assist in Business Requirements Analysis working with...


  • Singapore WE-PLUS PTE. LTD. Full time

    **Role Summary** Project New Star is a significant, complex transformation and change programme undertaken by our client for its Group Investments team across multiple geographical regions/entities. It is organised into different programs, e.g. front office, middle/back office, data etc. To ensure success, an Operations SME must participate in the project...


  • Singapore PRISM+ Full time

    PRISM+ is the largest Singaporean direct-to-consumer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are a rapidly growing, ever-evolving organisation, and we are seeking new teammates to join us on our exciting journey. The Ops Excellence and Planning Process Analyst is responsible for...

  • Fraud Ops Analyst

    12 hours ago


    Singapore Citi Full time

    The Fraud Ops Analyst 2 is an intermediate level positions responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team.The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using...

  • Ops Sup Analyst 2

    2 days ago


    Singapore Citi Full time

    The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services for ATM Channel, including, but not limited to project management, UAT Testings, ATM Onsite support, documentation, risk and control. The Ops Sup Analyst serves as the liaison between the various internal teams and external machine vendors. The...


  • Singapore Oracle Full time

    Business Analyst 3-Ops-220002E4 **Applicants are required to read, write, and speak the following languages**: English **Preferred Qualifications** **About Oracle Construction & Engineering GBU (CEGBU)**: The CEGBU is focused exclusively on helping project-intensive businesses manage their entire project portfolio lifecycle, including projects of all...


  • Singapore Johnson & Johnson Full time

    Johnson & Johnson is recruiting for a Senior Financial Analyst, Ops Forecasting ASPAC that will be based in Singapore. You will be required to support standard SG business hours. As a Fortune 50 Company, Johnson & Johnson is one of the world's most comprehensive and broadly-based manufacturer of health care products. We’re creating life-changing...

  • Fraud Ops Analyst 1

    2 days ago


    Singapore Citi Full time

    The Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate...