Retail Store Manager

7 days ago

Singapore SINGAPORE STRAITS WINE COMPANY PTE. LTD. Full time

JOB DESCRIPTION Job Title - Retail Store Manager Job Role Description The Retail Store Manager oversees the operations of store in assigned area. Together with the Retail Operation Manager, Area Manager and Store Managers, he/she is responsible for managing the area's operational and service excellence plans with the end objective of optimization to achieve set sales targets. He/she will also action on any sales campaigns and customer sales leads. In additional, he/she will oversee the fulfillment of the area's sales orders to ensure seamless customer experience across all in-store level channels.This job responsibilities shall include but not be limited to:Job description Work closely with HQ teams and Stakeholders. Maintain smooth operations & standard of work. Collaborate & provide feedback to Management. Ensure both food hygiene standards and work safety are met. Ensure compliance with all relevant laws, regulations and licensing requirements pertaining to the sale and promotion of alcoholic beverages, copy of latest licenses are put up in-store and stay updated on industry regulations. Working with retail team to execute planned sales activates for the assigned stores. Share knowledge across training. Monitor and manage financial aspects. Monitor SOH by store, inventory movements and ensuring adequate levels of stock and in-demand skus to be represented in all stores represented in assigned area. Manage and maintain the SOH inventory, financial or other assets of property of the company to reduce & eliminate any losses or wastage. Ensuring shelves, displays and wine racks are regularly dusted, organized and visually appealing with proper labeling. Create visually appealing wine displays, highlighting featured wines, promotions and tasting notes. Perform check of the store's cleanliness, count and reconcile cash register, review, and update any necessary reports or documentation. Upsell, cross-sell related products and inform & promote in-house promotions, members program and upcoming events to customer. Ensure quality customer service experience is provided across the stores, enquiries are handled quickly and effectively. Assist the team and address customer issues efficiently. Setting a positive example, demonstrating integrity, and inspiring your team members to perform at their best. Offer guidance, support and knowledge sharing to team members by conducting regular check-ins with your team members to assess customer service performance, provide feedback, and address any challenges they may be facing. Enhance communication skills and create a positive and productive communication environment within the team, leading to better understanding, collaboration, and overall success in the store. Any other operational duties assigned by Management. Requirements: - Prior 3 experience in wine sales is preferred or experience in F&B and/or wine bar.- Passion in wines- WSET certified & food and hygiene certificate will be an added advantage.- Well organized and good team playerBenefits: - Professional development- Health Insurance- Medical benefit- Staff Discount- Staff Training- Sales Commission- Performance bonus

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