Retail Store Manager

1 day ago

Singapore PRISM Full time

We are looking for a result-driven and passionate Retail Store Manager to be responsible for the overall retail store management. Individuals must be comfortable with hands-on and collaborative roles with other functions in the execution of all retail activities.

**Responsibilities**:

- Daily store operations_
- Manage, count, verify and reconcile daily cash register sales
- Greet customers courteously and professionally, while providing quality customer service; answer questions about products and recommend them accordingly
- Perform opening and closing procedures effectively according to store policies and procedures
- Ensure the highest level of customer service and operational efficiency in all retail touchpoints
- Inventory management, processing and replenishing goods and ensuring stocks availability
- Team Management_
- Lead retail team to maintain visual merchandising and cleanliness standards of the store
- Create a positive work environment by motivating and encouraging the team to foster good relationships with one another
- Responsible for training and onboarding staff
- Ensuring the sales team to follow PRISM+ service standards and store operational practices
- Always aim to optimize duty rosters to ensure full floor coverage, maximizing sales and wage efficiencies
- Sales Target Management_
- Set and monitor sales performance to achieve or exceed retail sales targets
- Sales reporting provides timely sales reports and analysis, making recommendations and flagging risks regarding anticipated shortfalls
- Working closely with company’s management, plan and implement suitable incentives and push out plans to boost sales
- Improving and recommend new processes and systems_
- Introduce methods to collect data from the ground members and customers
- Identify areas of improvement
- Recommend new systems such as POS
**Requirements**:

- Well versed in retail store processes and systems
- Experience in mall landlord relations and working with department store concessions.
- Sales-driven, analytical, and meticulous
- Good communicator with excellent interpersonal skills; must enjoy interaction with people of different levels, departments, cultures, and backgrounds
- Mature, independent worker, with a strong sense of accountability and a passion for growth and self-development
- Strong command of written and spoken English and Mandarin
- Proficient in Microsoft Office in particular, Excel and PowerPoint
- CLASS 3A/3 would be an advantage
**Qualifications**
- At least a Diploma/Advanced/Higher/Graduate Diploma in any related field
- Minimum 3 years of relevant working experience; retail store management/operations experience would be an advantage

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