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Guest Experience Lead, F&B Fine Dining

1 week ago

Singapore Sentosa Development Corporation Full time

Company description:
Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are eight unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore's vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named "Best Integrated Resort" since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific's travel industry.
RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit
Job description:
Primary Responsibilities
Create memorable experiences for guests during special occasions
Ability to create and articulate the menu to the guests
Host and engage guests while serving food and beverages
Ensure guests' food and beverages are served promptly in accordance with their orders
Provide suggestion to guests for wine pairings and help decant the wine
Process the food orders and operate a cash register; ensure the replenishment of stocks, the polishing of cutlery and complete other assigned tasks
Interact with guests; provide a warm and memorable guest experience, ensure all guests receive a prompt and excellent standard of service
Requirements
GCE O Level or equivalent
Min 2 years of experience in Supervisory level in a fine dining environment
Good interpersonal and communication skills with a cheerful personality
5 working days per week with the ability to work on weekends/public holidays and rotating shifts
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