Customer Service Cum Admin Executive

7 days ago

Singapore MKG CONSULTING PTE. LTD. Full time
Position Overview
We are seeking a proactive and detail-oriented Customer Service cum Admin Executive to support both client servicing and administrative operations in our consulting firm. This role is a hybrid position combining front-line customer support with behind-the-scenes administrative duties, ensuring smooth day-to-day business operations and exceptional client experience.
Key Responsibilities
Customer Service
  • Serve as the first point of contact for client enquiries via phone, email, and in-person.
  • Respond to client queries promptly and professionally, ensuring high levels of customer satisfaction.
  • Assist consultants with scheduling meetings, preparing documents, and following up with clients.
  • Maintain accurate client records and update the CRM system regularly.
  • Coordinate client feedback collection and support service improvement initiatives.
Administrative Support
  • Handle general office administration, including filing, document preparation, and correspondence.
  • Manage appointment calendars, meeting room bookings, and travel arrangements.
  • Process invoices, expense claims, and petty cash reimbursements.
  • Support HR-related administration such as onboarding paperwork and leave tracking.
  • Liaise with suppliers and service providers for office needs (e.g., stationery, IT support).
Other Duties
  • Assist in planning and coordinating company events, workshops, and training sessions.
  • Support marketing activities such as updating the company website, preparing presentation materials, and managing social media posts.
  • Outbound duties for clients as and when assigned.
  • Perform other ad-hoc tasks as assigned by management.
Requirements
  • Diploma or higher qualification in Business Administration, Customer Service, or related field.
  • At least 1-2 years of relevant experience in customer service and/or administrative roles (experience in consulting industry is an advantage).
  • Strong communication and interpersonal skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and basic CRM tools.
  • Excellent organisational skills with attention to detail.
  • Able to work independently and as part of a team in a fast-paced environment.
Key Attributes
  • Professional,friendly, and service-oriented attitude.
  • Resourceful and adaptable problem-solver.
  • Ability to handle confidential information with discretion.

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