Assistant Manager, Service
7 days ago
Build the Future of Automotive with Us. Since 1979, Performance Motors Limited (PML) has been an authorised dealer of BMW cars and official importer for BMW Motorrad in Singapore. As a long-time partner of this German luxury automotive brand, PML has come to be associated with great performance, driving pleasure and service excellence. As part of Sime Group, ranked No. 25 in the Fortune Southeast Asia 500, we're connected to a powerful network across nine markets in the Asia-Pacific region. With over 13,900 employees, Sime Motors is a leader in automotive assembly, importation, distribution, retail, and after‐sales services. What You'll Be Doing As the Assistant Manager, Service, you will oversee service centre operations by leading and motivating the aftersales team to achieve business goals and KPIs in compliance with corporate and principal guidelines. Drive Performance and Customer Satisfaction Define and achieve targets for throughput, service turnover, profitability, retention, and customer satisfaction by implementing effective measures, processes, and close performance monitoring. Optimize Workshop Efficiency Plan, organise, and maximise workshop efficiency, productivity and staff utilisation while maintaining high‐quality service and repair standards in line with brand principal requirements. Conduct workshop time analysis at least weekly. Maintain Safety and Housekeeping Standards Ensure adherence to the 5S housekeeping practices for tidiness and cleanliness across all service centre areas, and maintain compliance with the Ministry of Manpower's workplace safety and health requirements. Handle Customer Escalations Provide proactive support for escalated customer enquiries, feedback, or complaints by engaging directly with customers and coordinating with customer relations and other departments to deliver exceptional service recovery. Manage Procurement and Cost Control Oversee all purchases related to service centre requirements in compliance with corporate policies and brand principal guidelines, while consistently monitoring and analysing costs and spending. Develop and Coach Team Members Plan and implement personnel requirements for aftersales, and establish development plans through periodic reviews to ensure continuous improvement in work attitude and performance. Who We're Looking For Diploma or Degree in Mechanical or Engineering‐related discipline with at least 5 years of supervisory experience. Professional experience in the service division of an automotive dealership. Strong leadership capabilities with excellent analytical skills. Why Join Us at Sime Motors?Be part of a trusted brand with a regional footprint Work with cutting‐edge automotive technology Grow your career in a supportive, performance‐driven culture #J-18808-Ljbffr
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