Lead Experience Designer

The Role
An Experience Designer crafts immersive and engaging experiences that connect people with environments, events, and interactions, focusing on how these experiences feel and unfold over time. This role involves understanding the needs and emotions of participants through research and testing, and collaborating with various stakeholders to bring these experiences to life. By considering the emotional, social, and sensory aspects of an experience, Experience Designers aim to create memorable and impactful moments that leave lasting impressions.
As an Experience Designer at Kyndryl Vital Singapore, you will lead design initiatives across a variety of projects, ensuring that solutions are innovative, user-friendly, and aligned with client objectives. You will develop and maintain strong relationships with clients, acting as a trusted design advisor throughout the project lifecycle. You will guide design teams in the creation of high-quality visual and interactive designs, ensuring the final product meets business and user needs. Partnering with technical teams, you will balance creative ideas with technical feasibility, ensuring designs are practical and scalable. You will take ownership of the design process, from discovery and ideation to prototyping and user testing, ensuring consistent delivery of impactful designs.
Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and certification programs. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
Who you are
You're good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you work with others.
Required Technical and Professional Expertise
Human-Centered Design: You have a deep understanding of human-centered design methods and mindset.
Co-Creation: You excel at aligning stakeholders through workshops and collaborative sessions.
Storytelling: You can communicate clearly and compellingly.
User Research: You can design and conduct generative and evaluative user research.
Prototyping: You can create context-appropriate, low-to-high fidelity prototypes.
Visual Communication: You have expertise in information design.
AI and Data Ethics: You leverage AI tools while maintaining quality and ethical standards.
Preferred Professional and Technical Expertise
8+ years experience
Deep industry vertical experience
Experience in both enterprise and agency worlds
Knowledge and experience in IT infrastructure or other technical applications
Human behavior, change management, or other applied social sciences
Data science, AI/ML background
You may specialize more deeply in:
Service Design
User Experience
Interface Design
Information Architecture
Graphic Design
Environmental Design
Data Visualization
Required Education
Bachelor's Degree or equivalent portfolio
Preferred Education
MDM, MDes, MFA, dMBA or equivalent
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