Training Operations Specialist

4 days ago

Singapore BTS Full time

Training & IBF Funding Operations Specialist Note: Please disregard non-applicant-facing chatter and extraneous job-board boilerplate that may appear in the original listing. The refined description below presents the core responsibilities, qualifications, and benefits in a clean, compliant format. Overview BTS is a global consulting and leadership development firm that brings strategy to life by changing mindsets and developing capabilities. We design and deliver engaging experiences, such as business simulations and scenario-based workshops, to help individuals and teams turn ideas into action. Learn more at Purpose of the Role As a key member of our operations team, you’ll bring together the best of both worlds — hands-on workshop operations and the management of IBF and training grants. You’ll ensure every program runs smoothly, from logistics to funding claims, delivering seamless, compliant, and high-quality experiences for our clients. Behind the scenes, your work keeps our learning experiences vibrant, organized, and full of BTS energy. Key Responsibilities Training Operations & Logistics Support Own end-to-end logistics for BTS client training programs. Manage pre-workshop prep with consultants and clients (participant numbers, agenda, logistics). Coordinate with vendors and regional teams for timely production and delivery of materials (both physical and digital). Source venues, manage bookings, and oversee setup, tech checks, catering, signage, and materials. Provide on-site support for key client sessions, handling logistics, AV/tech, and client needs. Maintain and replenish inventory of workshop materials and digital tools. Manage post-workshop processes: returns, audits, debriefs, and prep for future sessions. Set up and test digital platforms, including cohort creation and assessments. Manage participant logistics: user uploads, engagement tracking, and feedback. Virtual Delivery Operations Act as Virtual Machine Operator (VMO) for digital workshops. Troubleshoot live session issues (breakouts, lagging, tech challenges) with facilitators and tech teams. IBF/SSG Funding Administration Administer and manage training subsidies (IBF-STS). Verify participants’ eligibility, process registrations, and ensure compliance with scheme requirements (attendance, identity verification, record-keeping). Prepare, submit, and track funding claims in IBF online portals. Liaise with IBF officers and client stakeholders to manage claim clarifications, approvals, and disbursements of funds. Maintain accurate documentation (attendance, invoices,

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