Administrative Executive
7 days ago
Overview
Administrative Executive (Customer Services Centre) role at Housing & Development Board (HDB).
What the Role Is
As a Customer Service Executive in the Home Ownership Eligibility Department of HDB, you will be part of the team that guides flat buyers and sellers in their home ownership journeys by meeting their information needs and addressing their queries with empathy.
What You Will Be Working On
Provide advice on the policies and processes for the purchase of new flats, sale/purchase of resale flats and application for HDB housing loan via call, email or text messaging
Promote and guide the public on the use of HDB’s digital platforms and e-Services
Deliver positive service experience, address queries effectively and accurately as well as escalate requests for prompt resolution if needed
Document enquiries succinctly for reporting and analysis
Work as a team to ensure key performance indicators and service standards are met
Engage actively in initiatives for process improvements
Any other duties assigned
What We Are Looking For
Possess good interpersonal, verbal and written communication skills
Have a customer-centric mindset, with a positive attitude
Be meticulous and able to work independently
Be resourceful, and able to manage the needs of diverse customer profiles
Experience in customer service or call centre will have an added advantage
Successful candidates will be offered a 1+1 year contract.
All applicants will be notified on whether they are shortlisted for the position within 4 weeks of the closing date of this job posting.
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