Relationship Manager

7 days ago

Singapore Copper Technologies Full time

Overview

Since being founded in 2018, Copper has been building the standard for institutional digital asset infrastructure with a focus on custody, collateral management, and prime services. Copper provides custody, trading and settlement solutions that reduce counterparty risk and improve capital and operational efficiency in digital asset markets. The Multi-Party Computation (MPC) technology at the core of Copper enables secure custody, with a custody system that can connect to centralised exchanges, DeFi applications, and staking pools without assets leaving the wallet. ClearLoop overcomes counterparty risk with exchanges and supports a full prime services offering that connects global exchanges, enabling clients to trade and settle directly from MPC-secured wallets. Copper maintains industry-leading security certifications and strong insurance coverage with an A+ rated insurer, positioning Copper as a partner of choice for institutions safeguarding assets.

DEPARTMENT/ TEAM PURPOSE:

The Global Relationship Management team sits within the Commercial department. The role's core function is to be the gateway to the Copper platform for key clients. The RM Team maintains the technical health of Copper's client base, drives revenue growth, and identifies opportunities to grow revenue across Copper. The RM team sets the strategic vision for Copper's key clients in collaboration with Executive Management and contributes to Copper's overall revenue strategy.

ROLE PURPOSE:

Work as a trusted advisor by establishing, maintaining and growing long-term relationships with Copper's client base and internally across departments.

The successful candidate will liaise with internal stakeholders globally to ensure effective management of an existing client portfolio. They will maximize product value, identify growth opportunities, and leverage broader Copper relationships. This role is client-facing and requires a working knowledge of crypto, trading platforms, and experience with SAAS Fintech implementations.

KEY RESPONSIBILITIES:

  • Develop and maintain strong relationships with key clients, ensuring their needs are met and they receive exceptional service.
  • Identify and pursue opportunities on existing accounts, contributing to the FY revenue target set by the Board.
  • Meet the annual OKRs set by the Head of Relationship Management.
  • Serve as the primary point of contact for clients, addressing inquiries, concerns, and requests promptly and professionally.
  • Review

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