Program and Project Manager

3 days ago


Singapore Acord (association For Cooperative Operations Research And Development) Full time

Overview

We are looking for an experienced Program Change Manager to join our Client Services Team based in Singapore. The successful candidate will be managing a program of initiatives including onboarding activities for a key strategic client.

The Client Services Team is responsible for excellent service delivery and solutions to our asset owners, asset managers and official institutional clients covering a range of services including custody, fund accounting, middle office, collateral management, transfer agency and analytics.

Key Responsibilities:
  • Manage project planning, organization, and direction to ensure timely completion within scope and budget.
  • Lead project governance with internal and external stakeholders.
  • Develop and implement end-to-end client solutions through workstream management.
  • Communicate project status to team members and stakeholders.
  • Track resources, hours, and hiring for resources, rolling up globally.
Client Service:
  • Establish and maintain client relationships through communication, report delivery, and process management.
  • Understand client needs and deliver innovative solutions.
  • Build trusting relationships with internal stakeholders and clients.
  • Promote a collaborative environment ensuring excellent client service.
Business, Product and Operational Solution and Consulting:
  • Define, review, recommend, and document business processes and software requirements.
  • Analyse information to make sound recommendations meeting client or organisational needs.
  • Identify opportunities to improve processes and reduce risk areas.
Personal Development:
  • Commit to developing yourself and others to drive competitive advantage.
  • Maintain knowledge of industry developments and provide advice to management and relevant parties.
Requirements:
  • Deep understanding of financial products and funds management industry.
  • Project management experience with large complex programs or projects.
  • Excellent problem-solving skills with critical thinking.
  • Strong leadership and organisational skills.


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