
Analyst (Level 1)
2 days ago
Mandatory Skills: Infrastructure Support, Product (Application) support
Preferred Skills: AWS, Applications Support and Enhancement, Service Level Management
Brief Job Description:
Primary Purpose
To provide helpdesk support for the project
To perform infrastructure and application technical duties
To provide project admin support to project team
Responsibilities
1) To provide helpdesk support and application testing service for the project:
Manage the project mailbox
response/provide advice to users for incident/SR/CR raised by performing business analysis of application functionality (without source codes)
ensure all incident/SR/CR are tracked and closed within SLA
liaise with subcontractor (via JIRA) to ensure issue is resolved
testing of bug fixes in test environment
compile daily/weekly/monthly statistics for reporting
2) To perform infrastructure/application technical duties
AWS, network or application troubleshooting
Deployment of applications (about 1-2 times a month from 5pm – 9pm)
3) Provide project admin support such as
Compilation of monthly progress report
Facilitate the compilation of Weekly Log Review/
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