Executive (home personal care supervisor)

3 weeks ago


Singapore TOUCH Community Services Full time

Principal Responsibilities and Duties: Staff Management Ensure staff have the relevant skills and knowledge to perform their duties well by equipping and/or arranging training for them.

Monitor and review staff performance, provide constructive feedback and undertake disciplinary action if need arises.

Mediate conflicts between clients & staff, and between team members.

Coach staff on how to resolve potential problems and build rapport with clients.

Manage staffs’ schedule and proper task delegation.

Ensure sufficient coverage during absenteeism or leave.

Provide emotional support to staff to improve staff morale and well-being.

Ensure adherence to legal requirements and company policies.

Submit staffs’ claims and leave applications.

Prepare and submit reports in a timely manner.

Client Care Assess clients, diagnose needs and recommend appropriate HPC+ modules, resources/solutions and/or refer to external providers when necessary.

Document client assessments, critical information and interventions provided Work closely with interdisciplinary team to monitor and improve clients’ well-being.

Collaborate with external parties to improve clients’ well-being, and advocate for their needs, where necessary.

Source and collaborate with external donors and volunteers to support clients’ home maintenance/improvement needs.

Co-organize and support funded activities.

Prepare and submit reports in a timely manner.

Core Competencies and Attributes: Patient and sensitive to the needs of the elderly.

Assertive skill.

Good interpersonal, communication and conflict resolution skills.

Good planning and coordination skill.

Supervision and coaching skill.

Good team-player.

Resourceful and problem-solver.

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