Associate Revenue Analyst

Overview
Associate Revenue Analyst role at Raffles Hotels & Resorts
Raffles Hotel Singapore is one of the few remaining great 19th century hotels in the world, perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors where suites, social spaces, award-winning restaurants and bars are presented for discerning travellers. No visit to Singapore is complete without a stay here, where the grand historic hotel exudes old-world grandeur infused with the unique charm of the city state.
Job Description
This position analyses and supports the hotel’s results and performance in various revenue streams (Rooms, F&B, Spa and Boutique) and recommends strategies and expectations based on the observed data trends and market changes.
Responsibilities
Manages Revenue Management Operations
Daily rate strategies review for daily rates and inventory to ensure room revenue optimization
Manage distribution of rates and inventory for the various market segments to ensure accuracy and parity
Ensures daily communication between Reservations and Front Office colleagues regarding inventory, short-term sell strategies, Group / Convention arrivals, rate changes and sell out strategies
Support different revenue streams with extraction of sales figures to support and analyze initiatives
To accurately process and manage Group reservations
Daily review and optimization of F&B reservations to ensure full optimization of covers and revenue for F&B outlets
With direct leader’s guidance, works closely with different revenue streams to support achieving the budget and forecast expectations
Involvement in Wider Job Function Actions/Relationships
Surveys the market and competitors in terms of performance (RevPAR Index, market penetration), pricing and availability as a basis for future tactical decisions
Takes an active role in the development of rates, promotions, packages and other selling strategies
Ensures compliance with the Best Price Guarantee and manage third party distributors in line with AccorHotels standards
Identifies business opportunities for need periods and participates in various newsletters, banners, e-brochures or ads to drive incremental revenue in various revenue streams
Stays current with the industry trends
Supports hotel's CSR and sustainability efforts
Ensures service standards and individual performance are aligned with Accor Values
Participates in developing different tactics, encompasses performance metrics, data standards, processes, policies, tools, training, best-practices and case studies to successfully roll out the strategies focusing on all revenue streams including Rooms, Food and Beverage, Spa and Raffles Shop
Performs any other duties and responsibilities that may be assigned
Qualifications
Candidate Profile
Knowledge and Experience
Knowledge of Opera, Central Reservation System and Global Distribution System are an asset
Strong knowledge of Microsoft Excel is required
Previous Front Office Management experience is an asset
Food and Beverage and Spa knowledge / background is an asset
Competencies
Excellent communication and organisational skills
Service oriented with an eye for details
Multicultural awareness and ability to work with people from diverse cultures
Self-motivated and energetic
Flexible
Displays initiative and creativity
Highly organised with the ability to manage multiple projects under time constraint
Strategic thinking with a proven ability to mobilise theory into action
Sense of urgency
Benefits
5-day Work Week
Duty Meals are provided
Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels
Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education
Medical and Wellness Benefit
Comprehensive Insurance Coverage
Local/Overseas Career Development & Growth Opportunities
Holistic Learning and Development Opportunities
Seniority level
Entry level
Employment type
Full-time
Job function
Finance and Sales
Industries
Hospitality
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