Technical Support Engineer

Overview
Technical Support Engineer - Application Services at Cloudflare. Join to apply for the Technical Support Engineer - Application Services role at Cloudflare.
Availabe locations: Kuala Lumpur, Malaysia or Singapore.
What You'll Do
Serve as a trusted technical advisor for our Enterprise customers, responding to and resolving inquiries and incidents related to Application Services/Performance, while delivering timely, high-quality and personalized assistance.
Work directly with customers to diagnose, troubleshoot and resolve complex technical issues involving DNS, Errors, IAM, Load Balancing, Caching, CORS, SSL/TLS, Network, and other Application Services/Performance related configurations.
Collaborate with Engineering and Operations teams to remediate issues, suggest mitigation steps, and apply appropriate measures when applicable.
Create and maintain knowledge base articles, technical guides, and troubleshooting documentation for internal and customer use.
Demonstrate a solid grasp of problem-solving with command line tools (dig/traceroute/curl/tcpdump).
Write scripts in Bash, Python, JavaScript, or other scripting languages.
Install and configure web servers such as Apache, Nginx, and IIS.
Collaborate with Engineering and Product teams to improve products and tools.
What We're Looking For
Minimum of 4 years' experience as a Technical Support Engineer supporting globally distributed reverse-proxy CDN platforms, with hands-on expertise in content caching, performance optimization, traffic routing, and edge delivery services similar to Cloudflare's core offerings.
Exceptional troubleshooting and problem-solving skills, with the ability to simplify complex concepts for customers.
Strong customer service orientation and communication skills, both written and verbal, fluent in English and preferably a second language (e.g., Mandarin, Hindi, Tamil, Korean, or Japanese).
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Strong understanding of L4/L7 protocols and concepts including TCP/UDP, DNS, IAM, Load Balancing, Caching, CORS, SSL/TLS, Network with a focus on Anycast concepts.
Experience using online diagnostic and monitoring platforms (DNS lookup tools, global ping/traceroute, SSL/TLS configuration analyzers, synthetic or real-user monitoring) to troubleshoot DNS resolution, network latency, certificate issues, and global service availability problems.
Experience with observability tools such as Kibana, Grafana, Zabbix, Sentry, and live log-tailing utilities to analyze logs, trace issues, and pinpoint root causes.
Proficiency with command line tools including curl, dig, traceroute, openssl, and git.
Experience in a web development or hosting environment installing and configuring web servers like Apache, Nginx, Caddy, and IIS.
Ability to write scripts in Bash, Python, JavaScript, or other scripting languages.
Experience with databases such as PostgreSQL, MySQL, MS SQL, and others.
Bachelor's degree in Computer Science, Cybersecurity, or a related field (or equivalent experience).
What Makes Cloudflare Special
We're a highly ambitious, large-scale technology company with a soul. Our mission includes protecting the free and open Internet and running initiatives like Project Galileo, the Athenian Project, and the public DNS resolver, all designed to improve security, privacy, and access for users worldwide.
Equal Opportunity Statement
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and value diversity and inclusiveness. All qualified applicants will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, citizenship status, age, disability, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation to apply, please contact or mail to 101 Townsend St, San Francisco, CA
Seniority level
Associate
Employment type
Full-time
Job function
Customer Service
Industries: IT Services and IT Consulting, Technology, Information and Internet, and Computer and Network Security
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