
Service Design Consultant
1 week ago
Overview NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We harness technology to achieve value and impact for communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission critical, multi-platform projects for governments and enterprises in Singapore and the APAC region. As a Senior Consultant, Digital Experience , you will focus on creating holistic, user-centred service experiences by aligning people, processes, technology, and touchpoints. The role involves understanding user needs, mapping end-to-end user journeys, and designing services that are intuitive, efficient, and deliver value to both end users and the business. You will work collaboratively with stakeholders to ensure service delivery is seamless across digital and physical channels. Responsibilities Lead the end-to-end service design process from discovery to implementation support Conduct user research to uncover pain points, needs, service gaps and business values Develop journey maps, service blueprints, personas, and ecosystems to visualise service experiences Facilitate ideation and co-design workshops with stakeholders and end users Translate insights into actionable service improvements, concepts, or prototypes Collaborate with product owners, business analysts, and developers to align service vision with implementation Advocate for user needs while balancing technical feasibility and business goals Continuously iterate on designs based on user feedback and service performance metrics Qualifications At least 3-8 years of relevant experience and proficiency in service design methodologies, including journey mapping, service blueprinting, and ecosystem mapping Experience in conducting qualitative and quantitative user research (interviews, contextual inquiry, usability testing)Strong skills in using design tools (e.g., Figma, Miro, Adobe XD, Sketch, Service Blueprint templates)Familiarity with design thinking, HCD (human-centered design), and systems thinking Understanding of Agile, Lean UX, and product/service lifecycle management Ability to facilitate co-creation workshops with cross-functional teams and stakeholders Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Consulting Industries: IT Services and IT Consulting #J-18808-Ljbffr
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Interior Design Consultant
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Singapore A BLUE CUBE DESIGN PRIVATE LIMITED Full timeAbout Us A Blue Cube Design (ABCD), established in 2020, is an interior design consultancy built on a passion for creating meaningful, functional, and beautifully crafted living spaces. Over the years, we’ve grown into a team of dedicated and experienced designers who share a common vision and commitment to design excellence. As we continue to grow, we...
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Service Design Consultant
1 week ago
Singapore NCS PTE. LTD. Full timeNCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce...
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Service Design Consultant
1 week ago
Singapore NCS PTE. LTD. Full timeNCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce...
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Singapore Verz Design Full timeGet AI-powered advice on this job and more exclusive features. Direct message the job poster from Verz Design HR and Talent Acquisition | Hiring top talents nationwide | Headhunter About Us Verz Design is one of the web design and development companies based in Singapore offering a wide range of digital marketing services, including website design and...
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Service Design Consultant
1 week ago
Singapore BGC GROUP PTE. LTD. Full timeOverview Are you passionate about designing impactful services and improving user experiences? Join us as and play a key role in shaping the end-to-end learning journey for public officers and agencies. In this role, you’ll partner with diverse stakeholders to uncover user needs, reimagine service delivery, and co-create innovative solutions that transform...