Service Design Consultant

1 week ago


Singapore NCS Group Full time

Overview NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We harness technology to achieve value and impact for communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission critical, multi-platform projects for governments and enterprises in Singapore and the APAC region. As a Senior Consultant, Digital Experience , you will focus on creating holistic, user-centred service experiences by aligning people, processes, technology, and touchpoints. The role involves understanding user needs, mapping end-to-end user journeys, and designing services that are intuitive, efficient, and deliver value to both end users and the business. You will work collaboratively with stakeholders to ensure service delivery is seamless across digital and physical channels. Responsibilities Lead the end-to-end service design process from discovery to implementation support Conduct user research to uncover pain points, needs, service gaps and business values Develop journey maps, service blueprints, personas, and ecosystems to visualise service experiences Facilitate ideation and co-design workshops with stakeholders and end users Translate insights into actionable service improvements, concepts, or prototypes Collaborate with product owners, business analysts, and developers to align service vision with implementation Advocate for user needs while balancing technical feasibility and business goals Continuously iterate on designs based on user feedback and service performance metrics Qualifications At least 3-8 years of relevant experience and proficiency in service design methodologies, including journey mapping, service blueprinting, and ecosystem mapping Experience in conducting qualitative and quantitative user research (interviews, contextual inquiry, usability testing)Strong skills in using design tools (e.g., Figma, Miro, Adobe XD, Sketch, Service Blueprint templates)Familiarity with design thinking, HCD (human-centered design), and systems thinking Understanding of Agile, Lean UX, and product/service lifecycle management Ability to facilitate co-creation workshops with cross-functional teams and stakeholders Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Consulting Industries: IT Services and IT Consulting #J-18808-Ljbffr



  • Singapore A BLUE CUBE DESIGN PRIVATE LIMITED Full time

    About Us A Blue Cube Design (ABCD), established in 2020, is an interior design consultancy built on a passion for creating meaningful, functional, and beautifully crafted living spaces. Over the years, we’ve grown into a team of dedicated and experienced designers who share a common vision and commitment to design excellence. As we continue to grow, we...


  • Singapore NCS PTE. LTD. Full time

    NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce...


  • Singapore NCS PTE. LTD. Full time

    NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce...


  • Singapore Seacare Manpower Services Pte. Ltd. Full time

    Role Overview In this role, you will help shape the end-to-end learning experience for public officers and agencies, as well as support business operations. You will work closely with various external and internal stakeholders to review, design, and steward customer journeys that empower individuals, support workforce transformation, improve service delivery...


  • Singapore Verz Design Full time

    Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Verz Design HR and Talent Acquisition | Hiring top talents nationwide | Headhunter About Us Verz Design is one of the web design and development companies based in Singapore offering a wide range of digital marketing services, including website design and...

  • Reno Consultant

    3 days ago


    Singapore INTERIOR HOMES DESIGN STUDIO PTE. LTD. Full time

    Set your own schedule! Leads provided! Prefer 2 years experience! Key Responsibilities: - **Client Consultation**:Understanding client needs, preferences, budget, and project goals. - **Concept Development**:Creating design concepts, mood boards, and 3D visualizations. - **Space Planning**:Determining optimal layouts and spatial arrangements. -...

  • Design Consultant

    3 days ago


    Singapore ACC MANAGEMENT CONSULTANCY Full time

    Preparing drawings and plans that illustrate the client’s proposed building design - Consulting with clients to determine their needs and preferences - Preparing estimates of costs based on client specifications and needs - Providing design consultation services to clients throughout the design process - Meeting with clients to discuss project details,...

  • Interior Designer

    1 week ago


    Singapore Sog Design Full time

    We are a dynamic and innovative architectural firm with over a decade of experience. Our commitment to excellence, innovation and putting our clients at the heart of every project has made us a fast-growing architectural firm known for crafting unique experiences and paving the way towards a sustainable future. Our international team of creative minds across...

  • Consultant

    2 weeks ago


    Singapore DESTINY CONSULTANT PTE. LTD. Full time $104,000 - $130,878 per year

    Provide customer service and answer consultation enquiry to customers via phone/email/textCoordinate and follow up with customer and partners and maintain strong relationshipProcessing of consultation orders, payment and preparation of contract & other necessary documentsProviding back-end support and coordination with Customer Support, Operations and...


  • Singapore BGC GROUP PTE. LTD. Full time

    Overview Are you passionate about designing impactful services and improving user experiences? Join us as and play a key role in shaping the end-to-end learning journey for public officers and agencies. In this role, you’ll partner with diverse stakeholders to uncover user needs, reimagine service delivery, and co-create innovative solutions that transform...