Assistant Safety and Security Manager/ Safety and Security Manager

COMO Metropolitan Singapore is located in the heart of Singapore on Bideford Road. It is part of COMO Orchard, COMO Group's newest immersive experience building which is the most complete iteration yet of the vision that brings together COMO Group's hospitality, fashion, wellness and cuisine into one inspiring location. COMO Metropolitan Singapore's 156 rooms and suites are spread over 11 floors with a rooftop pool bar that is exclusively for hotel guests. COMO guests also enjoy preferred access to some of the hottest tables in town including the first patisserie in Asia from renowned pastry chef Cedric Grolet, the Michelin-starred Korean steakhouse COTE and COMO Cuisine. The building also features a multi-label fashion retail space curated by Club 21 and a new flagship urban wellness space by COMO Shambhala. The result is an inspiring gathering place for innovators and creatives with a passion for the COMO-curated life.
Job Summary:
Responsible for the daily operation of Security department, as well as ensuring the safety of employees and guests at all times.
Tasks/Responsibilities:
1. Risk Assessment and Prevention
Conduct regular risk assessments and vulnerability evaluations of the hotel premises to identify and mitigate safety threats.
Understand security risks, hazards, and threats specific to the property and recommend proactive measures.
Identify emerging risks or patterns and implement preventive strategies to maintain a secure environment.
2. Policy Enforcement and Auditing
Implement and enforce security policies and procedures in line with COMO Hotels and Resorts' guidelines.
Review and update SOPs regularly to ensure compliance with local authority mandates and internal standards.
Conduct random audits on key areas including surveillance, access control, patrolling schedules, and emergency readiness.
3. Training and Development
Recruit, train, and mentor security officers and guards in emergency response, surveillance, and safety protocols.
Organize regular simulation drills including fire, lockdown, and evacuation scenarios.
Evaluate team performance to support succession planning and individual growth.
4. Technology & Systems Management
Ensure all surveillance systems (CCTV, video analytics) are operational and department heads are trained in their use.
Propose upgrades and monitor the performance of new technologies to improve overall security effectiveness.
Coordinate with IT for integration and cybersecurity of security-related systems (e.g., access control, key cards).
5. Investigations and Reporting
Lead internal investigations into security breaches, thefts, and incidents, ensuring proper documentation and escalation.
Maintain a secure archive of incident reports, logs, and video surveillance footage.
Generate detailed incident reports for senior management and, when necessary, law enforcement authorities.
6. Guest Service and Confidentiality
Provide discreet protection and assistance to VIPs and high-profile guests, ensuring their concerns are handled with care.
Handle sensitive or confidential matters professionally to maintain privacy and trust.
Ensure security presence contributes positively to the overall guest experience.
7. Coordination with External Agencies
Maintain strong liaison with local police, fire departments, and emergency responders for preparedness and crisis response.
Represent the hotel in local security forums and compliance meetings as needed.
Ensure all mandatory safety certifications and training are in accordance with government regulations.
8. Sustainability and Safety Integration
Work with the Facilities and Sustainability teams to integrate eco-friendly measures into security operations (e.g. reduced paper use, efficient patrol routing).
Support and contribute to COMO's sustainability goals by implementing environmentally responsible practices within your roles and departments.
9. Shift Planning and Workforce Management
Prepare and manage weekly/monthly shift rosters, ensuring 24/7 security coverage with optimal staffing.
Supervise daily operations and team adherence to performance standards across all shifts.
Coordinate with HR on leave, roster adjustments, and disciplinary actions as required.
10. Overtime Monitoring and Payroll Coordination
Monitor and document overtime hours to ensure compliance with operational needs and budget limitations.
Submit accurate payroll and attendance reports in collaboration with Finance and HR.
Maintain fairness and transparency in overtime distribution and ensure it adheres to labor regulations.
11. Hotel Operation Support
Support other departments during special events, emergencies, or peak occupancy periods.
Collaborate with Front Office, Housekeeping, and Engineering to ensure integrated operations and guest safety.
Provide presence and leadership during major functions to ensure security expectations are met.
12. Carpark Operations & Revenue Management
Oversee daily operations of the hotel's car park, ensuring smooth traffic flow and security compliance.
Monitor and optimize car park revenue, implementing strategies to improve utilization and profitability.
Control and manage loading/unloading bay access, ensuring authorized usage and minimizing congestion.
Administer issuance of complimentary parking tickets and ensure tracking systems are in place to prevent abuse.
Manage season parking allocations, approvals, and terminations in accordance with policy and guest/vendor requirements.
13. Budgeting & Financial Oversight
Prepare and manage the security and car park departments' annual budgets, ensuring alignment with organizational goals.
Monitor and control departmental expenses, including operating costs, system maintenance, and manpower overheads.
Develop manpower budgets in line with operational requirements and labor efficiency targets.
Collaborate with Finance for monthly reporting, variance analysis, and forecasts for security and car park divisions.
Key Requirements
Previous experience in a Security role required
Computer literate in Microsoft Window applications required
Certification in CPR First Aid required
Highly motivated, proactive and positive
Strong interpersonal skills and problem-solving ability
Highly responsible & reliable
Ability to work well under pressure work well under pressure and within strict time constraints
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus exceptional attention on guest needs, remaining calm and courteous at all times
Extra Duties
From time to time, you may be required to perform tasks outside the scope of your regular job responsibilities. Such requests will be reasonable in nature, taking into